After leading over 150 sites to ISO 9000 registration throughout IBM, Dr. Small has written a book for senior executives and managers who need to understand the strategic and operational values of the ISO 9000 system. Small unravels the misconceptions and clearly explains how to use ISO 9000 to drive waste reduction, quality improvement and customer satisfaction.
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Book Description
Editorial Reviews
From Scientific American
The author provides a concise and common sense journey into the reality and application of the ISO 9000. Using clear and well-structured explanations, he moves the reader from "why there is a standard" through to a comparison of the ISO 9000 to Total Quality Management. He provides significant and descriptive stops at: elements of the ISO 9000; how to implement the ISO 9000; the role and use of registers and consultants; registration processes and results; and how to use the ISO 9000 as a tool in the quality armory.
--This text refers to an out of print or unavailable edition of this title.
From The New Yorker
Dr. Small has successfully presented ISO 9000 as a strategic business opportunity - not just passing a test or buying a certificate. This book should be mandatory reading in every business school.
--This text refers to an out of print or unavailable edition of this title.
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