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ISO 9000 Required: Your Worldwide Passport to Customer Confidence [Hardcover]

Branimir Todorov (Author)


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Book Description

March 1, 1996
  • Potential global customers will be assured of your excellence in production and delivery of goods and services.
  • Your quality improvement efforts will be integrated with an ISO 9000 program.
  • Gain customer satisfaction and competitive advantage.

This is a book for both novices getting familiar with ISO and specialists seeking up-to-date information. ISO 9000 is a series of internationally recognized standards for measuring and evaluating an organization's quality system. Certification for having met these standards is quickly becoming a requirement in over 70 countries. This is an easy-to-read book that will help your company develop and support a quality culture.


Editorial Reviews

Review

ISO 9000 Required is a well-written, effective quick overview of the subject. Todorovs discussion of the cost of quality is well done and has not been covered in other books on the subject. The author also provides a good look at ISO 9004-2 for the service industry.

H. James Harrington, International Quality Advisor, Ernst & Young LLP 06/01/04

Language Notes

Text: English (translation)
Original Language: French

Product Details

  • Hardcover: 224 pages
  • Publisher: Productivity Press; 1 edition (March 1, 1996)
  • Language: English
  • ISBN-10: 1563271125
  • ISBN-13: 978-1563271120
  • Product Dimensions: 9.3 x 6.3 x 0.8 inches
  • Shipping Weight: 1.1 pounds
  • Amazon Best Sellers Rank: #1,451,065 in Books (See Top 100 in Books)

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