ISO, 9000: 2000 Working with the Upcoming Changes is the author's analysis of what the changes to the ISO 9000 mean, providing companies with an easy to follow interpretation on the new requirements. The text has been written in plain English, with plenty of examples to illustrate various points made. The analysis is based upon the author's twenty-five years of practical experience in developing and administering quality systems. It is suitable for companies who are already working to the ISO 9000 standard and those companies who are just now finding the need to work this way and need entry level instruction to get started in developing their program.
This book will discuss how the changing focus from process management to customer satisfaction, management leadership and continuous improvement will impact current thinks about Quality Management and how these changes will bring the management's thinking closer in line to the well established concepts of Total quality and complement their efforts in achieving the Quality excellence ideals expressed in the Malcolm Baldridge Award (USA) and the Canada Awards for Excellence.
This book is approximately 144 pages.
