ISO 9001: 2000 for Small Businesses, Second Edition [Paperback]

Ray Tricker (MSc IEng FIET FCIM FIQA FIRSE) (Author)

Book Description

Publication Date: March 27, 2001 | ISBN-10: 0750648821 | ISBN-13: 978-0750648820 | Edition: 2

Review of previous edition:

"This will be of particular importance to companies that act as suppliers to larger multinational organisations, whose original specifications may not translate readily into local practice".

Quality Today




Small and medium-sized companies face many challenges today; not least that their larger institutional and multinational customers make demands that are difficult to meet for an organisation with limited resources. One such demand is ISO 9000 compliance.

Fully revised and updated, ISO 9001: 2000 for Small Businesses explains the new requirements of ISO 9001: 2000 and helps businesses draw up a quality plan that will allow them to meet the challenges of the market place.

For engineers and managers in small and medium sized companies, and also in service industries and user groups, the text will serve as a essential guide to the most important new developments in quality assurance.

Includes a full description of ISO 9001: 2000.More information on quality control and quality assurance.Includes a sample quality manual and guidance on self-certification, including ISO 9001: 2000 Audit Checklists.

Editorial Reviews

Review

'The big advantage of the book (and the Example Quality Manual) is that it contains all the information to which small and medium enterprises need to have access... The book can be recommended to small and medium-size companies.'
Dr. Michael Parkany DIGART International Ltd. Geneva

When my company first thought about the value of having an accreditation we were feeling a bit nervous of the costs and implications. Ray Tricker has put together a mini bible for us, it is clear and concise and not only talks about the standard it helps you understand how to apply the methods and what to expect.
Janet Underwood, Manchester (writing on Amazon.com)

'For companies wishing to save money, I have no hesitation in recommending this book, it is an absolute lifesaver!' Richard Chemaid on Amazon.com

'I just want to thank you for the precision and clarity of your writings. I now have been through your book, and while I've been around quality since Deming and Juran were teaching their own seminars, this is the best writing I've seen about ISO. Great JoB!!' Ken Pipke

Book Description

The complete ISO 9001:2000 package: book, software, and support – a proven route to accreditation --This text refers to an out of print or unavailable edition of this title.

See all Editorial Reviews

Product Details

• Paperback: 480 pages
• Publisher: Butterworth-Heinemann; 2 edition (March 27, 2001)
• Language: English
• ISBN-10: 0750648821
• ISBN-13: 978-0750648820
• Product Dimensions: 9.4 x 6.1 x 1 inches
• Shipping Weight: 1.8 pounds
• Average Customer Review: 4.2 out of 5 stars  See all reviews (20 customer reviews)
• Amazon Best Sellers Rank: #2,666,215 in Books (See Top 100 in Books)

More About the Author

Discover books, learn about writers, read author blogs, and more.

Customer Reviews

Most Helpful Customer Reviews

15 of 16 people found the following review helpful:

1.0 out of 5 stars Not all that it says it is, October 31, 2003

By 

Mark Maglana (Davao City, Davao del Sur Philippines) - See all my reviews

Amazon Verified Purchase

This review is from: ISO 9001: 2000 for Small Businesses, Second Edition (Paperback)

Much of the book's explanation of the standard is pretty much a repetition of the words stated in the standard itself so it doesn't add much value and can be quite confusing at times.

The author also fails to explain some very important points of the standard. One example are the clauses on product "verification" and product "validation". These two terms have very different meanings in the standard. The book fails to explain their differences as well as their exact purpose.

I also noticed a number of typos in the text. There is a section in one of the later chapters of the book that, I believe, was not updated because it still used the word "Supplier" when it meant "Organization".

As for the free quality manual, I would not recommend using it. It does not apply for small businesses and the structure is not that comprehendible. The scary part about this is that the author went as far as saying the reader can immediately use the free quality manual by just replacing the sample company name with the reader's own! That sounds a lot like a get-rich-overnight scheme. It never works. You'll have satisfied ISO 9001:2000's requirement to document your procedures, but as for its requirement to implement and maintain it...I highly doubt that's going to happen if you use the sample manual as is.

I'd go for ISO 9001:2000 explained (second edition). Apart from the fact that the authors were members of the group who actually made the standard, the text is very clear and easily understood.

11 of 11 people found the following review helpful:

5.0 out of 5 stars An absolute lifesaver!, March 16, 2003

By 

Richard Chemaid ([e-mail]) - See all my reviews

This review is from: ISO 9001: 2000 for Small Businesses, Second Edition (Paperback)

We were in the process of changing our current quality system to the Y2000 version of ISO 9001 and had employed a firm of consultants to help us set things up. Unfortunately the consultancy costs kept on escalating and instead of producing an updated version of our existing system, they seemed bent on making us conform to their "off the shelf" system. Although it had already cost us a lot of money in consultancy fees we decided to try to get rid of the consultants and try to develop the documentation ourselves.

Although there are a lot of books on the ISO 9001 standard, most of these don't fully describe the standard and appear to only be a sounding board for the author's views on his/her own experiences of management. Little more than a repeat of their previous work. It was, therefore, very refreshing to come across the no nonsense approach to this new standard as shown in Ray Tricker's book, "ISO 9001:2000 for Small Businesses". Having described how the new process approach of ISO 9001:2000 is intended to work and explained the content and inter-relationship of process documentation, the majority of the book consists of an example of a complete Quality Management System (consisting of a Quality Manual, Quality Procedures and Work Instructions) that covers all the recommendations and requirements of ISO 9001:2000 and which can be easily customised to suit any business whether a small corner shop or a large conglomerate. Best of all, however, is the author's very generous offer to supply a free softcopy of this his generic QMS to anyone who has purchased the book.

Having taken up this offer, we were even more delighted to learn that the author was also willing to assist us in cost-effectively setting up our system by being available (on-line) to answer questions regarding his generic QMS, how to adapt it in practice and helping us with some of the general questions about quality. We were thus able to complete all of the work internally and (very importantly) at our own pace. We have now fully updated our processes and sailed through our first ISO audit without a problem.

For companies wishing to save money, I have no hesitation in recommending this book, it is an absolute lifesaver!

9 of 9 people found the following review helpful:

5.0 out of 5 stars Thank you!, March 6, 2003

By 

"robinadams5" - See all my reviews

This review is from: ISO 9001: 2000 for Small Businesses, Second Edition (Paperback)

We decided to purchase a copy of this book (as opposed to the many others that are available on this topic) as a direct result of having read the Amazon.com reviews. Not only does ISO 9001:2000 for Small Businesses provide an exceeding informative, very clear and easy to read explanation of the aims of the new standard, it also gives purchasers the added bonus of being able to download an example of a generic QMS that they can quickly customise for their own use. We certainly have not regretted this decision to buy the book as it has saved us literally hundreds of hours of work and enabled us to quickly upgrade our previous procedural ISO 9002 system to the ISO 9001:2000 process format. With the aid of this book we successfully achieved this conversion with minimum cost and were successful in becoming Registered to ISO 9001:2000 at our first attempt! The author also provided us with an e-consultancy service on the lines of a HELP Desk, which must have saved us thousands in consultancy charges. All in all, ISO 9001:2000 for Small Businesses has been far and away the best book we have every purchased. Thank you Amazon.com and thank you Ray Tricker!