ISO 9001:2008 Internal Audits Made Easy: Tools, Techniques, and Step-By-Step Guidelines for Successful Internal Audits, Third Edition [Paperback]

Anne W. Phillips (Author)

Book Description

Publication Date: January 21, 2009

Implementing the requirements of ISO 9001 can be a daunting task for many organizations. In an attempt to develop a system that will pass the registration audit, we are tempted to establish processes with the primary purpose of conforming to the requirements of ISO 9001. In doing so, however, it is easy to lose sight of the original intent of the standard to continually improve the effectiveness of the quality management system implemented at our organization. This book is intended to help managers, management representatives, internal audit coordinators, and internal auditors implement a practical internal audit process that meets the requirements of ISO 9001:2008 while also adding significant, measurable value to the organization s bottom line. The tools, techniques, and step-by-step guidelines provided in this book can also be used by those organizations that have a well-established internal audit process but are looking for easy ways to make that process more effective. The tools in the appendices of this book have also been provided on the enclosed CD to facilitate your customizing them to fit the specific needs of your organization.

Editorial Reviews

About the Author

Ann Phillips is President of Quality Techniques, Inc. Since 1991 she has assisted numerous organizations, ranging from small distributors to worldwide corporations, in developing their quality management systems. Over one hundred fifty clients have achieved registration to ISO 9001, QS-9000, or ISO/TS 16949. Her emphasis is on implementing practical and effective management systems in a way that enhances customer loyalty and achieves measurable improvements in the business. Ms. Phillips is certified by the Registrar Accreditation Board as a Quality Systems Auditor. Prior to August 1991, Ms. Phillips worked with 3M and Dupont as a Quality Engineer, Quality Manager, and Occupational Health and Safety Supervisor. During that time, she established an SPC system in three facilities, led the ISO 9001 implementation process in one facility, and integrated the safety and health system with the ISO 9001 quality management system. In addition to on-site consulting and training, Ms. Phillips has instructed regularly for the University of Houston at Clear Lake, the Center for Quality at Eastern Michigan University, Collin County Community College in Plano (Texas), the American Society for Quality (ASQ), and the American Production and Inventory Control Society (APICS).

Product Details

• Paperback: 176 pages
• Publisher: ASQ Quality Press; Third edition (January 21, 2009)
• Language: English
• ISBN-10: 087389751X
• ISBN-13: 978-0873897518
• Product Dimensions: 8.8 x 6 x 0.7 inches
• Shipping Weight: 10.4 ounces (View shipping rates and policies)
• Average Customer Review: 4.8 out of 5 stars  See all reviews (5 customer reviews)
• Amazon Best Sellers Rank: #165,282 in Books (See Top 100 in Books)

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Most Helpful Customer Reviews

2 of 2 people found the following review helpful:

5.0 out of 5 stars Essential for Internal Auditors and Executives, December 21, 2010

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Dr. Philip Johnson (Wisconsin, USA) - See all my reviews
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This review is from: ISO 9001:2008 Internal Audits Made Easy: Tools, Techniques, and Step-By-Step Guidelines for Successful Internal Audits, Third Edition (Paperback)

This compact volume will improve audits performed as part of an internal self governance plan immeasurably. It is well written and contains many process models in the appendices along with checklists and audit matrices. It emphasizes the difference between internal and external audits and has many tips auditors may use to improve understanding and acceptance of a company's quality management system. Should be essential reading for every company's internal auditors and senior executives - who after all are the top management responsible for their ISO 9001 implementation - alike.

2 of 2 people found the following review helpful:

4.0 out of 5 stars ISO 9001:2008 Internal Audits Made Easy, July 11, 2010

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TexPilot (Houston, TX) - See all my reviews

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This review is from: ISO 9001:2008 Internal Audits Made Easy: Tools, Techniques, and Step-By-Step Guidelines for Successful Internal Audits, Third Edition (Paperback)

Very simple, easy to follow directions to conduct an effective internal audit. Just be sure to have a copy handy of the new ISO program against which you're attempting to audit.

1 of 1 people found the following review helpful:

5.0 out of 5 stars Excellent resource to revamp your QMS, May 3, 2011

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J. Green "Ms. Green" (Wisconsin) - See all my reviews
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This review is from: ISO 9001:2008 Internal Audits Made Easy: Tools, Techniques, and Step-By-Step Guidelines for Successful Internal Audits, Third Edition (Paperback)

I walked through this book and revamped our QMS in my office. We now do multiple process audits throughout the year, I have an internal auditor team of volunteers throughout the staff, and we are actually able to use ISO to ADD VALUE instead of just staying certified. I highly recommend this book to anyone involved in ISO and quality auditing roles.