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ISO / IEC 20000: Das Taschenbuch (German Edition)

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ISO / IEC 20000: Das Taschenbuch (German Edition) [Paperback]

Verschiedene (Author), Jan van Bon (Editor), Marianne Nugteren (Editor), Selma Polter (Editor)

2.0 out of 5 stars See all reviews (1 customer review) |

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Book Description

Publication Date: July 21, 2006

ISO 20000: A Pocket Guide provides an easy and accessible reference which will promote awareness of ISO 20000 as a valid international standard for IT service organizations; it supports ISO 20000 training and certification, whilst supplying the reader with the essential core content of the standard. This title has been endorsed by IPESC - the international publications committee of ITSMF. (Deutsch) Zweck dieses Taschenbuches ist die Bereitstellung einer verstÃ¤ndlichen Dokumentation, die den Kern, den Inhalt und das Ziel von ISO/IEC 20000 erlÃ¤utert. Anhand dieses Taschenbuches soll der Standard ISO/IEC 20000 schneller und einfacher einer breiten internationalen Zielgruppe verfÃ¼gbar gemacht werden, um: Die Awareness und Akzeptanz von ISO/IEC 20000 als gÃ¼ltigen Standard fÃ¼r IT Service Provider zu stÃ¤rken; Schulungs- und ZertifizierungsmaÃŸnahmen fÃ¼r ISO/IEC 20000 zu fÃ¶rdern; Eine Kurzreferenz der Kerninhalte von ISO/IEC 20000 fÃ¼r Service-Praktiker bereitzustellen. ISO/IEC 20000, das Taschenbuch richtet sich an eine breite Zielgruppe von Experten, Trainern und Schulungsteilnehmern, die sowohl im Bereich IT als auch in anderen Bereichen tÃ¤tig sind. Zu den angesprochenen Personenkreisen zÃ¤hlen Experten im Bereich der (IT) Service-Bereitstellung bis hin zu Personen, die einen geeigneten Ansatz fÃ¼r MaÃŸnahmen zur QualitÃ¤tsverbesserung suchen.

#outer_postBodyPS { display: none; } #psGradient { display: none; } #psPlaceHolder { display: none; } #psExpand { display: none; } ISO 20000: A Pocket Guide provides an easy and accessible reference which will promote awareness of ISO 20000 as a valid international standard for IT service organizations; it supports ISO 20000 training and certification, whilst supplying the reader with the essential core content of the standard. This title has been endorsed by IPESC - the international publications committee of ITSMF. (Deutsch) Zweck dieses Taschenbuches ist die Bereitstellung einer verstÃ¤ndlichen Dokumentation, die den Kern, den Inhalt und das Ziel von ISO/IEC 20000 erlÃ¤utert. Anhand dieses Taschenbuches soll der Standard ISO/IEC 20000 schneller und einfacher einer breiten internationalen Zielgruppe verfÃ¼gbar gemacht werden, um: Die Awareness und Akzeptanz von ISO/IEC 20000 als gÃ¼ltigen Standard fÃ¼r IT Service Provider zu stÃ¤rken; Schulungs- und ZertifizierungsmaÃŸnahmen fÃ¼r ISO/IEC 20000 zu fÃ¶rdern; Eine Kurzreferenz der Kerninhalte von ISO/IEC 20000 fÃ¼r Service-Praktiker bereitzustellen. ISO/IEC 20000, das Taschenbuch richtet sich an eine breite Zielgruppe von Experten, Trainern und Schulungsteilnehmern, die sowohl im Bereich IT als auch in anderen Bereichen tÃ¤tig sind. Zu den angesprochenen Personenkreisen zÃ¤hlen Experten im Bereich der (IT) Service-Bereitstellung bis hin zu Personen, die einen geeigneten Ansatz fÃ¼r MaÃŸnahmen zur QualitÃ¤tsverbesserung suchen.

Editorial Reviews

Review

This title complements the EXIN and TUV SUD Examinations. --itSMF

Product Details

Paperback: 70 pages
Publisher: Van Haren Publishing; Erste Ausgabe, erste Auflage edition (July 21, 2006)
Language: German
ISBN-10: 9077212876
ISBN-13: 978-9077212875
Product Dimensions: 6.1 x 3.8 x 0.3 inches
Shipping Weight: 2.4 ounces (View shipping rates and policies)

Average Customer Review: 2.0 out of 5 stars See all reviews (1 customer review)

Amazon Best Sellers Rank: #5,004,332 in Books (See Top 100 in Books)

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2.0 out of 5 stars ISO/IEC 20000 Pocket Guide, May 9, 2008

R. L. Thomas (Sacramento, CA United States) - See all my reviews
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