Customer Reviews


2 Reviews
5 star:    (0)
4 star:    (0)
3 star:    (0)
2 star:    (0)
1 star:
 (2)
 
 
 
 
 
Average Customer Review
Share your thoughts with other customers
Create your own review
 
 
Most Helpful First | Newest First

46 of 46 people found the following review helpful
1.0 out of 5 stars Defective materials and lousy warranty, January 8, 2013
We purchased our luggage in January of 2011, less that two years later the plastic that supports the luggage started to disintegrate. If you pushed on the plastic internal frame material it broke apart like it was a cracker!

When we purchased our suitcases there was a special offer from Macy's where we received a smaller bag (child's size) at no extra cost. The small bag is defective just like the bigger one even though it has NEVER BEEN USED. If you push on the plastic frame material it breaks apart like it is a soda cracker! Obviously the plastic they use is of very poor quality.

We tried to claim defective material on their warranty but having the defective suitcases and a receipt wasn't enough. They won't honor the warranty because we didn't save the paper tags that came attached to the luggage when we purchased.

In summary, poorly made product and a warranty that almost no one will be able to take advantage of.

They are light however!
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No


16 of 16 people found the following review helpful
1.0 out of 5 stars Damaged Even on a Direct Intercontinental Flight, July 1, 2013
This bag managed to make one trip via FRA without any damage, but then with a non-stop direct flight it was found torn, due to the fact that the nylon fabric is so thin that it cannot withstand any friction and thus tears directly.

I have heavier units that have lasted 10-15 years, but you sacrifice durability for weight - time to calculate whether you want to save 8-9 lbs. over 2-3 trips or have a suitcase that lasts longer and weighs more. (And thus carrying less cargo/items inside it)
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No


Most Helpful First | Newest First

Details

Search these reviews only
Send us feedback How can we make Amazon Customer Reviews better for you? Let us know here.