ITIL V3 Foundation Complete Certification Kit - Study Guide Book and Online Course [Paperback]

Tim Malone (Author), Michael Wedemeyer (Author), Gerard Blokdijk (Author)

Book Description

Publication Date: March 6, 2008 | ISBN-10: 098048524X | ISBN-13: 978-0980485240 | Edition: Pap/Psc

As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ITIL® Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT. This kit prepares you for the certification exam by offering valuable information on the ITIL Framework, ITIL Certification and IT Service Management. This Kit contains the book and online course access that provides everything you need to prepare for the ITIL V3 Foundation Certification Exam, including in-depth coverage of all exam objectives, scenarios to easily demonstrate the processes in action, and practice exam questions for that last minute test preparation. ITIL V3 Foundation Complete Certification Kit This Study Guide and Online Course access provides complete, in-depth coverage of all exam objectives for the ITIL V3 Foundation exam in a systematic approach, so you can be confident you're getting the instruction you need. . Real-world scenarios put what you've learned in the context of service solutions . Thought provoking questions to challenge your thinking and understanding . Exam Essentials in each chapter helps you zero in on what you need to know . Includes practice exam questions A Real World Guide to ITIL V3 Skills. Key information and real world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT Service Management. . Practice what you've learned with challenging ITIL Foundation exam style questions . Based on specific exam objectives - use this as a lab manual for certification preparation.

Product Details

• Paperback: 160 pages
• Publisher: Emereo Pty Ltd; Pap/Psc edition (March 6, 2008)
• Language: English
• ISBN-10: 098048524X
• ISBN-13: 978-0980485240
• Product Dimensions: 11.8 x 8.3 x 0.4 inches
• Shipping Weight: 15.2 ounces
• Average Customer Review: 4.3 out of 5 stars  See all reviews (190 customer reviews)
• Amazon Best Sellers Rank: #750,928 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews

9 of 9 people found the following review helpful:

2.0 out of 5 stars Does an okay job preparing you for the foundation exam, November 3, 2008

By 

NerdsRUs - See all my reviews

Amazon Verified Purchase

This review is from: ITIL V3 Foundation Complete Certification Kit - Study Guide Book and Online Course (Paperback)

ITIL is a very dry subject. But, education providers should make it more interesting. This book certainly does not do a good job of that. It's presentation is shoddy. Examples are weak. There are quite a few typos in the book. And, it looks like the whole book was created by amatuers using MicroSoft Word. To make things worse, it doesn't cover everything needed for the foundation exam.

On the positive side, they have great customer service. I got registered to the online course in no time. The online course is equally bad. It's a couple of people reading out the book - good if you do well listening than reading.

All in all, I'd say avoid this book.

10 of 11 people found the following review helpful:

1.0 out of 5 stars Not worth the money, August 18, 2009

By 

Security Guy "Security Guy" - See all my reviews

This review is from: ITIL V3 Foundation Complete Certification Kit - Study Guide Book and Online Course (Paperback)

Where do I start? I'd say read the other Amazon reviews on this book but the reviews that are 1 star and 2 stars for a REALISTIC and HONEST opinion on this book.

I attempted the ITIL foundation recently after reading the book cover to cover three times and making notes as well as viewing the online videos ... and I failed the exam with 22/40.

This book is poorly structured with just very basic explanations of the topics. The book is written in a way that the topics don't go into enough depth to fully understand the content required to pass the exam, it's more like someone's study notes. The online course is no better, you get access to slides with someone talking about the topics, the content being not much different to what's in the book. The book is also only about 150 pages in length, so I don't see how this book can be thought of as a complete study guide. The book by itself is not enough to pass the exam (with no prior knowledge of ITIL), used with the online course and some additional reading/research and some prior knowledge of ITIL and you'll probably pass the exam.

I'm also very confused how this book has had so many positive reviews on Amazon. The only reason why I bought this "complete" study kit was because of the high number of positive reviews. I think the honest reviews are the ones with 1 and 2 stars. I'd highly recommend buying another ITIL guide or two than this one, even buying two guides would work out cheaper than this one.

6 of 6 people found the following review helpful:

5.0 out of 5 stars Read the book, took the online course and test, PASSED and here's my review, June 26, 2008

By 

James Boyer "James" (New York) - See all my reviews

This review is from: ITIL V3 Foundation Complete Certification Kit - Study Guide Book and Online Course (Paperback)

This ITIL exam prep book and course are an invaluable study aid for passing the ITIL Foundation exam. Highly recommended.

I've been an IS project manager for over 10 years. I've studied ITIL materials in preparation, but took no courses or workshops. I studied this book and its accompanying course for 10 days immediately preceeding my exam. Read the book about 3 times.

I took the ITIL Foundation exam and got 98% of the question correct. I think that the study tips in the book and course helped me get about 15-20 questions right that I might have otherwise missed. (your mileage may vary). About half of the questions I missed were due to the test's wording which is tricky.

The book and course made me confident in sitting the exam, and is the best such book that I've come across.

Expensive, but worth it especially since your have access to the online learning component and exam prep as well.

Good focus on ITIL's processes (things important to ITIL Foundation and passing the test that your experience in IT may not help you)

Highly recommended, I passed in one go!

Good luck!