Join Amazon Prime and ship Two-Day for free and Overnight for $3.99. Already a member? Sign in.
ITIL V3 Foundation Complete Certification Kit - Study Gui... and over 300,000 other books are available for Amazon Kindle – Amazon’s new wireless reading device. Learn more

 

or
Sign in to turn on 1-Click ordering.
 
 
More Buying Choices
26 used & new from $74.96

Have one to sell? Sell yours here
 
   
ITIL V3 Foundation Complete Certification Kit - Study Guide Book and Online Course
 
See larger image
 
Start reading ITIL V3 Foundation Complete Certification Kit - Study Gui... on your Kindle in under a minute.

Don’t have a Kindle? Get yours here.
 
  

ITIL V3 Foundation Complete Certification Kit - Study Guide Book and Online Course (Paperback)

by Tim Malone (Author), Michael Wedemeyer (Author), Gerard Blokdijk (Author)
4.4 out of 5 stars See all reviews (179 customer reviews)

List Price: $99.97
Price: $82.22 & this item ships for FREE with Super Saver Shipping. Details
You Save: $17.75 (18%)
o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o
In Stock.
Ships from and sold by Amazon.com. Gift-wrap available.

Want it delivered Tuesday, July 21? Choose One-Day Shipping at checkout. Details
14 new from $82.22 12 used from $74.96
Also Available in: List Price: Our Price: Other Offers:
Kindle Edition (Kindle Book) $74.00

Frequently Bought Together

ITIL V3 Foundation Complete Certification Kit - Study Guide Book and Online Course + ITIL Service Support and Service Delivery Process Model + The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps
Price For All Three: $115.16

Show availability and shipping details


Customers Who Bought This Item Also Bought

The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps

The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps

by Kevin Behr; Gene Kim; George Spafford
4.5 out of 5 stars (36)  $21.95
ITIL IT Service Management - 100 Most Asked Questions on IT Service Management and ITIL Foundation Certification, Training and Exams

ITIL IT Service Management - 100 Most Asked Questions on IT Service Management and ITIL Foundation Certification, Training and Exams

by Gerard Blokdijk
2.0 out of 5 stars (3)  $14.35
Measuring ITIL: Measuring, Reporting and Modeling - the IT Service Management Metrics That Matter Most to IT Senior Executives

Measuring ITIL: Measuring, Reporting and Modeling - the IT Service Management Metrics That Matter Most to IT Senior Executives

by Randy A. Steinberg
4.0 out of 5 stars (9)  $24.95
Foundations of IT Service Management Based on ITILŪ V3 (English version)

Foundations of IT Service Management Based on ITILŪ V3 (English version)

by Inform-IT
3.4 out of 5 stars (7)  $58.50
ITIL V3 Foundation Certification Exam Preparation Course in a Book for Passing the ITIL V3 Foundation Exam - The How To Pass on Your First Try Certification Study Guide

ITIL V3 Foundation Certification Exam Preparation Course in a Book for Passing the ITIL V3 Foundation Exam - The How To Pass on Your First Try Certification Study Guide

by Ivanka Menken
2.0 out of 5 stars (1)  $26.95
Explore similar items

Editorial Reviews

Review

Read the book, took the online course and test, PASSED and here's my review, June 26, 2008

By- James Boyer "James" (New York) - See all my reviews

This ITIL exam prep book and course are an invaluable study aid for passing the ITIL Foundation exam. Highly recommended.

I've been an IS project manager for over 10 years. I've studied ITIL materials in preparation, but took no courses or workshops. I studied this book and its accompanying course for 10 days immediately preceeding my exam. Read the book about 3 times.

I took the ITIL Foundation exam and got 98% of the question correct. I think that the study tips in the book and course helped me get about 15-20 questions right that I might have otherwise missed. (your mileage may vary). About half of the questions I missed were due to the test's wording which is tricky.

The book and course made me confident in sitting the exam, and is the best such book that I've come across.

Expensive, but worth it especially since your have access to the online learning component and exam prep as well.

Good focus on ITIL's processes (things important to ITIL Foundation and passing the test that your experience in IT may not help you)

Highly recommended, I passed in one go!

Good luck!

!-- BOUNDARY --

-

Very well written for ITIL v3 foundation , July 20, 2008

By- A. Chaudhry (Ashburn, VA) - See all my reviews
--

Very well written.
Highly recommended to anyone taking the ITIL v3 Foundation exam. --This text refers to the Kindle Edition edition.

Product Description
As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ITIL® Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT. This kit prepares you for the certification exam by offering valuable information on the ITIL Framework, ITIL Certification and IT Service Management. This Kit contains the book and online course access that provides everything you need to prepare for the ITIL V3 Foundation Certification Exam, including in-depth coverage of all exam objectives, scenarios to easily demonstrate the processes in action, and practice exam questions for that last minute test preparation. ITIL V3 Foundation Complete Certification Kit This Study Guide and Online Course access provides complete, in-depth coverage of all exam objectives for the ITIL V3 Foundation exam in a systematic approach, so you can be confident you're getting the instruction you need. . Real-world scenarios put what you've learned in the context of service solutions . Thought provoking questions to challenge your thinking and understanding . Exam Essentials in each chapter helps you zero in on what you need to know . Includes practice exam questions A Real World Guide to ITIL V3 Skills. Key information and real world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT Service Management. . Practice what you've learned with challenging ITIL Foundation exam style questions . Based on specific exam objectives - use this as a lab manual for certification preparation.

Product Details

  • Paperback: 160 pages
  • Publisher: Emereo Pty Ltd; Pap/Onl edition (March 6, 2008)
  • Language: English
  • ISBN-10: 098048524X
  • ISBN-13: 978-0980485240
  • Product Dimensions: 11.8 x 8.3 x 0.4 inches
  • Shipping Weight: 15.2 ounces (View shipping rates and policies)
  • Average Customer Review: 4.4 out of 5 stars See all reviews (179 customer reviews)
  • Amazon.com Sales Rank: #98,547 in Books (See Bestsellers in Books)

    Popular in this category: (What's this?)

    #72 in  Books > Computers & Internet > Home Computing > Internet > Online Searching

What Do Customers Ultimately Buy After Viewing This Item?


Tags Customers Associate with This Product

 (What's this?)
Click on a tag to find related items, discussions, and people.
Check the boxes next to the tags you consider relevant or enter your own tags in the field below.
(26)
(10)

Your tags: Add your first tag
 
Help others find this product — tag it for Amazon search
No one has tagged this product for Amazon search yet. Why not be the first to suggest a search for which it should appear?

 

Customer Reviews

179 Reviews
5 star:
 (97)
4 star:
 (66)
3 star:
 (7)
2 star:
 (2)
1 star:
 (7)
 
 
 
 
 
Average Customer Review
4.4 out of 5 stars (179 customer reviews)
 
 
 
 
Share your thoughts with other customers:
Most Helpful Customer Reviews

 
7 of 7 people found the following review helpful:
5.0 out of 5 stars Read the book, took the online course and test, PASSED and here's my review, June 26, 2008
This ITIL exam prep book and course are an invaluable study aid for passing the ITIL Foundation exam. Highly recommended.

I've been an IS project manager for over 10 years. I've studied ITIL materials in preparation, but took no courses or workshops. I studied this book and its accompanying course for 10 days immediately preceeding my exam. Read the book about 3 times.

I took the ITIL Foundation exam and got 98% of the question correct. I think that the study tips in the book and course helped me get about 15-20 questions right that I might have otherwise missed. (your mileage may vary). About half of the questions I missed were due to the test's wording which is tricky.

The book and course made me confident in sitting the exam, and is the best such book that I've come across.

Expensive, but worth it especially since your have access to the online learning component and exam prep as well.

Good focus on ITIL's processes (things important to ITIL Foundation and passing the test that your experience in IT may not help you)

Highly recommended, I passed in one go!

Good luck!
Comment Comment (1) | Permalink | Was this review helpful to you? Yes No (Report this)



 
4 of 4 people found the following review helpful:
5.0 out of 5 stars The Art of Service's ITIL v3.0 Certification Kits, September 10, 2008
By ITTechie "ITTechie" (Harpers Ferry, WV United States) - See all my reviews
The combination of The Art of Service's certification kit and included online training not only taught me the concepts of ITIL v3.0, but also enabled me to pass the ITIL v3.0 certification exam in a short period of time. I highly recommend The Art of Service's training to anyone pursuing training and knowledge of the ITIL v3.0 framework.ITIL V3 Foundation Complete Certification Kit - Study Guide Book and Online Course
Comment Comment | Permalink | Was this review helpful to you? Yes No (Report this)



 
4 of 4 people found the following review helpful:
5.0 out of 5 stars Outstanding Tool, September 9, 2008
The tool combined with the online course and quizzes completely prepared me to take and pass the certification exam. If you haven't worked with ITIL before it can be a challenge to wrap your mind around it, particularly the terminology. The book and online course complemented each other remarkably and I felt that I really grasped the subject matter thoroughly and quickly. Lastly, the sample test was also really valuable.
Comment Comment | Permalink | Was this review helpful to you? Yes No (Report this)


Share your thoughts with other customers: Create your own review
 
 
Ad
 
Most Recent Customer Reviews

5.0 out of 5 stars Good value for the money
After completing this course I was able to pass the exam. The price was well below any other course I've seen. I have to say it was well worth the investment. Read more
Published 19 days ago by M.Vega

4.0 out of 5 stars Good preparation kit
This book combined with the online course meets the objectives of preparing for ITIL v3 Foundation Certification. Read more
Published 26 days ago by R. Majewski

4.0 out of 5 stars This kit and a reference guide is what you need to pass the foundations exam
I bought this kit and a reference guide from ITSM Library (IT Service Management Based on ITIL V3 - A Pocket Guide (English version) (ITSM Library Pocket Books), and they were all... Read more
Published 1 month ago by MiguelFC

5.0 out of 5 stars Very well written book
They have done a good job creating a book and online course to teach the subject. I took a classroom course and have learned more from the book than the classroom. Read more
Published 1 month ago by Robert Milligan

1.0 out of 5 stars Vacuous and Badly Written
I have never seen a so-called official "certification" manual as devoid of information and as badly written as this. Read more
Published 1 month ago by Andrew P. Powers

5.0 out of 5 stars Perfect for passing the exam
Allthough it could have been written a little better, I would say that it does what it's supposed to do. Read more
Published 2 months ago by Jain

5.0 out of 5 stars Good Material - Does the job
When I first received the package, I was bit dissapointed to see the skimpy material. However, I changed my mind when I logged into the supporting website. Read more
Published 2 months ago by Cajie B

4.0 out of 5 stars Great way to learn ITIL v3 Foundation without spending a lot
I purchased this kit after my scheduled ITIL class was cancelled. Lucky for me as I saved a lot of money not attending the class and learning everything I needed to know from... Read more
Published 2 months ago by Eloy A. Rojas

5.0 out of 5 stars ITIL Version 3 test passed!
I purchased the book based on the reviews listed. I read the book, completed the on-line tutorial, and took a couple of practice exams. I passed the exam on the first attempt. Read more
Published 2 months ago by James M. Gardner

1.0 out of 5 stars Very disappointed
I bought this book mostly on the numerous positive reviews on Amazon.com. But it sure was a disappointment! Read more
Published 2 months ago by Cor Lageweg

Only search this product's reviews



Customer Discussions

 Beta (What's this?)
New! See all customer communities, and bookmark your communities to keep track of them.
This product's forum (0 discussions)
  Discussion Replies Latest Post
  No discussions yet

Ask questions, Share opinions, Gain insight
Start a new discussion
Topic:
First post:
Prompts for sign-in
  [Cancel]


Active discussions in related forums
  Discussion Replies Latest Post
ITILŪ v. 3 Training 2 4 days ago
A+ Certification 4 8 days ago
   


Product Information from the Amapedia Community

Beta (What's this?)


Look for Similar Items by Category


Need a Wrench with Great Impact?

Shop for impact wrenches at Amazon.com
Tough jobs require the power of a wrench that won't back down. A variety of impact wrenches are available for any number of projects at prices you'll like.

Shop for impact wrenches

 

Big Savings in Books

Bargain Books
Find great titles at fantastic prices in our Bargain Books Store.
 

Dive into Summer Reading

Summer Reading for Kids and Teens
Don't even think about hitting the beach without browsing the books in our Summer Reading Store. Discover bestsellers, paperback picks, beach reads, and more terrific titles all summer long.
 

Smooth Operator

Shop for garage door openers
Find garage door products in the Hardware Store. Opening the garage door shouldn’t be a chore.

Shop for garage door openers

 
Ad

 

Feedback

If you need help or have a question for Customer Service, contact us.
 Would you like to update product info or give feedback on images?
Is there any other feedback you would like to provide?

Your comments can help make our site better for everyone.


Where's My Stuff?

Shipping & Returns

Need Help?

Your Recent History

  (What's this?)
You have no recently viewed items or searches.

After viewing product detail pages or search results, look here to find an easy way to navigate back to pages you are interested in.

Look to the right column to find helpful suggestions for your shopping session.

Continue shopping: Top Sellers
Free
Free by Chris Anderson
Paranoia
Paranoia by Joseph Finder
My Soul to Lose
My Soul to Lose by Rachel Vincent
Glenn Beck's Common Sense

Conditions of Use | Privacy Notice © 1996-2009, Amazon.com, Inc. or its affiliates