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ITIL V3 Foundation Complete Certification Kit - 2009 Edition: Study Guide Book and Online Course Paperback – February 18, 2009


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Product Details

  • Paperback: 186 pages
  • Publisher: Emereo Publishing; Pap/Psc edition (February 18, 2009)
  • Language: English
  • ISBN-10: 1921573600
  • ISBN-13: 978-1921573606
  • Product Dimensions: 7.4 x 0.4 x 9.7 inches
  • Shipping Weight: 1.2 pounds
  • Average Customer Review: 4.5 out of 5 stars  See all reviews (397 customer reviews)
  • Amazon Best Sellers Rank: #1,543,764 in Books (See Top 100 in Books)

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More About the Author

Ivanka Menken is the founder and CEO of the world's premier IT service framework company, The Art of Service.
The company is one of the most trusted sources globally for the career-driven IT professional.
Menken has spearheaded the company's Cloud Computing Certification Scheme that is becoming the industry benchmark.

She is a sought-after speaker at global IT events and has addressed the renowned IT Service Management Forum
numerous times on IT service and cloud computing.
Menken started her career as a vocational education teacher. After years of teaching, she decided to pursue her
passion for technology and launched a career in the expanding IT industry. She has worked in both public and private companies throughout Europe, Asia, North America and Australia.

Menken also an in-demand accredited trainer and has achieved both ITIL®* and ISO 20000 Expert status. She was
one of the founding members of EXIN's expert panel on quality assurance for the ISO/IEC 20000 certification scheme and has been a part of the pilots of APMG's ITIL® V3 Intermediate exams.

The Art of Service has served more than 800 corporate clients and 500,000 individual clients and students in 87
percent of the world's countries. Menken is based in Queensland, Australia.

Menken can speak on topics related to the IT industry, including cloud computing, customer service,
using ITSM and ITIL to improve planning and processes, IT training and education and more. She also can address any topic related to entrepreneurship.

Twitter: @ivankamenken
Facebook: ivankamenken
LinkedIn : ivanka menken
Blog: www.ivankamenken.com

Customer Reviews

This book is very well written and easy to understand.
Brian H. Habermann
Hello Everyone, The ITIL V3 foundation Certification Kit and online study course is a great stuff to pass ITIL Exam.
Mir Akbar Khan
It also has multiple practice quizzes as well as a 40 question mock exam at the end.
Al Martin

Most Helpful Customer Reviews

31 of 33 people found the following review helpful By David Veuve on September 9, 2009
Format: Paperback
As is illuminated in other reviews, the Amazon purchase provides the book and the online course (standard CBT fare -- flash slide shows with a voiceover; instant setup via autoresponder, once I followed the steps in the front of the book -- took only a few minutes to set up). Truth be told, I'd probably recommend that people go straight to the online course, and only use the book as reference material, because while the book is bad, the online course is great. By virtue of being an online course, though, you can't skim or speed read as effectively, so I think readers will have the best experience doing the classroom environment first, and then catching any missed details with the book. But first things first.

The book looks like it was put together, as one other reviewer suggested, by a high school student. The content is fine, but the presentation is bad, the editing appears to be non-existent (and dramatically, painfully so), and at times the writing is unclear. The unclear writing does threaten your ability to follow the content, but mostly the writing seems just sub-par and shows no signs of any instructional method. The lack of editing is shown by the innumerable grammatical errors, occasional spelling errors, and (in the subjective realm), odd writing habits, such as ending an exciting sentence with three exclamation points in a row. The core problem I had with the book was my grave concern that given the above, the content was not to be trusted; that it was just some person in a basement, putting out a book based on only sketchy knowledge. I'm happy to say that while the book never eased those concerns, the online course did.

The online course is extremely professional, and well put together.
Read more ›
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8 of 8 people found the following review helpful By Andrew on December 9, 2009
Format: Paperback
Having worked in IT for 15 years I had never had to implement ITIL based methodoligies in any formal manner. When at last I did, this book provided me with the foundation to build a successful and highly regarded ITIL based process for a new venture my employer was persuing. The venture came off, and my ITIL framework is in place and doing what it should, providing a quality of service we couldn't have achieved without it.

The book is well structured, easy to follow, and concise enough to easily meet the ITIL certification requirements. I highly recommend it to anyone with little to no experience with ITIL.
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6 of 6 people found the following review helpful By S. Kommuri on September 22, 2009
Format: Paperback
This book when it arrived , i looked at the size of the book and though it does not have everything, but this book supplemented with the online course that is available is more than enough if you want to take ITIL foundation. I am a PMP and wanted to see what ITIL has to offer and found out both to be complimentay to each other. This book is a great for taking ITIL foundation exam or for understanding ITIL, what this is not is a reference manual.

[...]
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4 of 4 people found the following review helpful By X_HOBBES on May 26, 2010
Format: Paperback Verified Purchase
This book is difficult to read and effectively understand what they're saying. There are a lot of words that somehow form sentences, but they are vague, unclear, and overly complex.

There are many ways to effectively convey information (some may even say "good practices" around how to convey information), but this book doesn't utilize any of them. The authors of this book might know ITSM very well, but their communication skills are mediocre at best. The content presentation is difficult to consume. It almost seems like an attorney wrote it. If you understand the concept being communicated, after reading that section of the book, you say to yourself "they could have said that in such simpler terms!"

Also, I find that the information was not adequately proof-read before publishing. There are typos and some of the sample review questions ask about information not yet covered in the book. For example, in the Service Strategy review questions (section 4), you're asked about Requirements Portfolio. If you check the index, the only time it is covered is in the actual question.

Illustrations were poorly done in PowerPoint (it seems) and don't clearly illustrate the concepts.

Overall, this is a very poorly-written book that's not worth its price tag. Unfortunately, there aren't many other good books out there.

PS -- Their audio recording (separate purchase which essentially covers the same material) is even worse.
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4 of 4 people found the following review helpful By raymond WM Ip on October 29, 2010
Format: Kindle Edition Verified Purchase
Most of the image titled under "crow copyright 2007 Reproduced under license from OGC" ,if it is not all, can't show up on my Mac and ipad. it is a critical failure and the book just can't serve the purpose.
I'd spend the whole day to find a way to report this problem or make a return. however, it seems Amazon have no proper management on kindle book related service.
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3 of 3 people found the following review helpful By RutgersAl on June 22, 2009
Format: Paperback
Well written and concise, when used in conjunction with the web presentations, whose access info is contained within the book,
it provides you everything you need to know to successfully pass
the exam. Read the book three times, watched the web presentations,
skipped the book quizzes, but did all the web quizzes and blew through the exam, which is pretty straightforward, in 12 minutes.
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