ITIL V3 Foundation Complete Certification Kit - 2009 Edition: Study Guide Book and Online Course [Paperback]

Tim Malone (Author), Ivanka Menken (Contributor), Gerard Blokdijk (Contributor)

Book Description

Publication Date: February 18, 2009

2009 Edn ITIL® (Information Technology Infrastructure Library) V3 Foundation Certification exam prep guide, including refreshed study guide, online learning program, new examples, instructions, & cautionary advice.

Product Details

• Paperback: 186 pages
• Publisher: Emereo Publishing; Pap/Psc edition (February 18, 2009)
• Language: English
• ISBN-10: 1921573600
• ISBN-13: 978-1921573606
• Product Dimensions: 11.6 x 8.2 x 0.5 inches
• Shipping Weight: 1.2 pounds
• Average Customer Review: 4.5 out of 5 stars  See all reviews (397 customer reviews)
• Amazon Best Sellers Rank: #248,874 in Books (See Top 100 in Books)

More About the Author

Ivanka Menken is the founder and CEO of the world's premier IT service framework company, The Art of Service.
The company is one of the most trusted sources globally for the career-driven IT professional.
Menken has spearheaded the company's Cloud Computing Certification Scheme that is becoming the industry benchmark.

She is a sought-after speaker at global IT events and has addressed the renowned IT Service Management Forum
numerous times on IT service and cloud computing.
Menken started her career as a vocational education teacher. After years of teaching, she decided to pursue her
passion for technology and launched a career in the expanding IT industry. She has worked in both public and private companies throughout Europe, Asia, North America and Australia.

Menken also an in-demand accredited trainer and has achieved both ITIL®* and ISO 20000 Expert status. She was
one of the founding members of EXIN's expert panel on quality assurance for the ISO/IEC 20000 certification scheme and has been a part of the pilots of APMG's ITIL® V3 Intermediate exams.

The Art of Service has served more than 800 corporate clients and 500,000 individual clients and students in 87
percent of the world's countries. Menken is based in Queensland, Australia.

Menken can speak on topics related to the IT industry, including cloud computing, customer service,
using ITSM and ITIL to improve planning and processes, IT training and education and more. She also can address any topic related to entrepreneurship.

Twitter: @ivankamenken
Facebook: ivankamenken
LinkedIn : ivanka menken
Blog: www.ivankamenken.com

Customer Reviews

Most Helpful Customer Reviews

29 of 31 people found the following review helpful:

3.0 out of 5 stars Low quality book, but great online course; I passed, September 9, 2009

By 

David Veuve (Palo Alto, California United States) - See all my reviews
(REAL NAME)   

This review is from: ITIL V3 Foundation Complete Certification Kit - 2009 Edition: Study Guide Book and Online Course (Paperback)

As is illuminated in other reviews, the Amazon purchase provides the book and the online course (standard CBT fare -- flash slide shows with a voiceover; instant setup via autoresponder, once I followed the steps in the front of the book -- took only a few minutes to set up). Truth be told, I'd probably recommend that people go straight to the online course, and only use the book as reference material, because while the book is bad, the online course is great. By virtue of being an online course, though, you can't skim or speed read as effectively, so I think readers will have the best experience doing the classroom environment first, and then catching any missed details with the book. But first things first.

The book looks like it was put together, as one other reviewer suggested, by a high school student. The content is fine, but the presentation is bad, the editing appears to be non-existent (and dramatically, painfully so), and at times the writing is unclear. The unclear writing does threaten your ability to follow the content, but mostly the writing seems just sub-par and shows no signs of any instructional method. The lack of editing is shown by the innumerable grammatical errors, occasional spelling errors, and (in the subjective realm), odd writing habits, such as ending an exciting sentence with three exclamation points in a row. The core problem I had with the book was my grave concern that given the above, the content was not to be trusted; that it was just some person in a basement, putting out a book based on only sketchy knowledge. I'm happy to say that while the book never eased those concerns, the online course did.

The online course is extremely professional, and well put together. I found it significantly easier to follow, and I say this as someone who is drastically better at visual learning than auditory learning. I had the misfortune to read through the book and leave myself only a little bit of time with the online course, but I felt enormous relief at listening to the online course and seeing the professionalism combined with the hallmarks of instructional method (such as the way they repeated things, to ensure understanding). I haven't run through the entire online course (I did two of the six major sections), so it's possible that there are surprises in some of the sections, but what I did take felt very solid. The only downside, to me, was that having read through the book, I had already grasped much of the content, so it was difficult to pay enough attention to grasp the missing details amongst the major concepts that I was already comfortable with. Thus my recommendation that the online course be done first, and the book second.

Overall, I am satisfied with my purchase. The book is laughable, but as a Complete Certification Kit, it met my needs. As a mid-level IT engineer with only superficial ITIL knowledge coming in, I easily passed the exam with ~10-15 hours of preparation.

8 of 8 people found the following review helpful:

5.0 out of 5 stars ITIL v3 Foundation Complete Certification Kit, December 9, 2009

By 

Andrew (Melbourne, Australia) - See all my reviews

This review is from: ITIL V3 Foundation Complete Certification Kit - 2009 Edition: Study Guide Book and Online Course (Paperback)

Having worked in IT for 15 years I had never had to implement ITIL based methodoligies in any formal manner. When at last I did, this book provided me with the foundation to build a successful and highly regarded ITIL based process for a new venture my employer was persuing. The venture came off, and my ITIL framework is in place and doing what it should, providing a quality of service we couldn't have achieved without it.

The book is well structured, easy to follow, and concise enough to easily meet the ITIL certification requirements. I highly recommend it to anyone with little to no experience with ITIL.

6 of 6 people found the following review helpful:

5.0 out of 5 stars Small Book, big punch, Great focus, September 22, 2009

By 

S. Kommuri - See all my reviews
(REAL NAME)   

This review is from: ITIL V3 Foundation Complete Certification Kit - 2009 Edition: Study Guide Book and Online Course (Paperback)

This book when it arrived , i looked at the size of the book and though it does not have everything, but this book supplemented with the online course that is available is more than enough if you want to take ITIL foundation. I am a PMP and wanted to see what ITIL has to offer and found out both to be complimentay to each other. This book is a great for taking ITIL foundation exam or for understanding ITIL, what this is not is a reference manual.

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