• List Price: $159.00
  • Save: $95.81(60%)
Rented from RentU
To Rent, select Shipping State from options above
Due Date: Jun 27, 2015
FREE return shipping at the end of the semester. Access codes and supplements are not guaranteed with rentals.
Qty:1
  • List Price: $159.00
  • Save: $7.95 (5%)
Only 7 left in stock (more on the way).
Ships from and sold by Amazon.com.
Gift-wrap available.
ITIL Service Strategy 201... has been added to your Cart
Sell yours for a Gift Card
We'll buy it for $59.23
Learn More
Trade in now
Have one to sell? Sell on Amazon
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See all 2 images

ITIL Service Strategy 2011 Edition Paperback – July 29, 2011

ISBN-13: 978-0113313044 ISBN-10: 0113313047 Edition: 2nd

Buy New
Price: $151.05
Rent
Price: $63.18 - $63.19
26 New from $90.00 15 Used from $104.57
Rent from Amazon Price New from Used from
Paperback
"Please retry"
$63.18
$151.05
$90.00 $104.57
Free%20Two-Day%20Shipping%20for%20College%20Students%20with%20Amazon%20Student


Best Books of the Year
See the Best Books of 2014
Looking for something great to read? Browse our editors' picks for 2014's Best Books of the Year in fiction, nonfiction, mysteries, children's books, and much more.
$151.05 FREE Shipping. Only 7 left in stock (more on the way). Ships from and sold by Amazon.com. Gift-wrap available.

Frequently Bought Together

ITIL Service Strategy 2011 Edition + ITIL Service Design 2011 Edition + ITIL Service Transition 2011 Edition (Best Management Practices)
Price for all three: $453.15

Buy the selected items together
NO_CONTENT_IN_FEATURE

Shop the New Digital Design Bookstore
Check out the Digital Design Bookstore, a new hub for photographers, art directors, illustrators, web developers, and other creative individuals to find highly rated and highly relevant career resources. Shop books on web development and graphic design, or check out blog posts by authors and thought-leaders in the design industry. Shop now

Product Details

  • Series: Itil
  • Paperback: 469 pages
  • Publisher: The Stationery Office; 2nd edition (July 29, 2011)
  • Language: English
  • ISBN-10: 0113313047
  • ISBN-13: 978-0113313044
  • Product Dimensions: 1.2 x 8.5 x 11.2 inches
  • Shipping Weight: 3.8 pounds (View shipping rates and policies)
  • Average Customer Review: 3.8 out of 5 stars  See all reviews (4 customer reviews)
  • Amazon Best Sellers Rank: #206,535 in Books (See Top 100 in Books)

Editorial Reviews

Review

The ITIL Service Strategy book absolutely had significant improvement making it a great deal easier to read. Overall there is improved consistency between the five books. Bradley Laatsch, HP --Best Management Pratice

Strategy is now so much more accessible. It flows, it links and it is now joined to the other stages of the lifecycle so much more effectively. Helen Sussex, Logica --Best Management Pratice

It is much easier to read through ITIL Service Strategy and get a sense of what one would need to do to be more strategic in service management. It is far less theoretic and more practical. Maggie Kneller --Best Management Pratice

Strategy is now so much more accessible. It flows, it links and it is now joined to the other stages of the lifecycle so much more effectively. Helen Sussex, Logica --Best Management Pratice

It is much easier to read through ITIL Service Strategy and get a sense of what one would need to do to be more strategic in service management. It is far less theoretic and more practical. Maggie Kneller --Best Management Pratice

About the Author

Summary of Updates from the Author The concepts within the publication have been clarified, without changing the overall message. The updated publication includes more practical guidance and more examples where relevant. The newly defined process of strategy management for IT services is responsible for developing and maintaining business and IT strategies, and there are now separate descriptions of business strategy and IT strategy. Financial management has been expanded, and business relationship management and demand management are now covered as processes.

Customer Reviews

3.8 out of 5 stars
Share your thoughts with other customers

Most Helpful Customer Reviews

3 of 3 people found the following review helpful By Alcatrez on June 27, 2014
Format: Kindle Edition Verified Purchase
I purchased a Kindle version of this publication. The major discontent I have with this publications is the quality of Figures in the document is very....very poor. One needs to squint and try and make out the text within the diagrams. This poor quality of figures is reflected throughout the publication.

I wish, whoever submitted the images should have created a vector based image which would maintain the clarity with the changing aspect ratios or image sizes. As it is, you cannot pop-out the image view, nor size it for clarity.

Major drawback - maybe in all digital publications from this supplier. For the price of digital publication paid, one would expect to deliver quality materials at least in digital format. I am not sure how they exhibit in print format.

The entire publication exhibits several illustrated Figures based on the topic of discussion. Almost 95% or even more of these illustrated figures exhibit very poor quality rendering. You cannot resize to get the clarity, and even if you tried it will be all fuzzy.

My word of advice is, Please! and I beg you Please! before you make digital purchase of these publications, be warned and take up the matter with the publishers and / Amazon to request a full refund. I am serious, it is so annoying, when you have paid close to $100US for each Kindle copy.

If they themselves cannot preach "Best Practices Strategy" and create a clear digital publication how can you expect the rest of the organizations to follow? I am not sure how their print copy versions look like. I certainly do not wish to lug around with me when you are on the road. I can only categorize these publications as a pure "scam" - take the money and run.
Read more ›
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
1 of 1 people found the following review helpful By ITIL on June 12, 2013
Format: Paperback Verified Purchase
The books are exactly what they claim to be and received it very quickly. The order process and the variety of books they have listed are what I was needing and looking for.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
1 of 1 people found the following review helpful By Geoffrey Haim on September 30, 2013
Format: Paperback Verified Purchase
Learn service Strategy from the ground up. If you want to go further than foundations I think this is the next logical step. clearly and concisely written
2 Comments Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
2 of 7 people found the following review helpful By Donald G. Alberstadt on May 30, 2014
Format: Kindle Edition Verified Purchase
Have few qualms with the document it is issues by the appropriate UK department of trade and commerce, so it is a current (2011) and valid edition.

CAUTION:
The book (and the entire ITIL series) has been written by Brits who speak and use and know British English which is NOT the same as American (Yanks) English. And it is more than just the spelling---using "s" when we use "z" or "ou" when we us just "o."

The Brits use words that we would not use and use the words in the British denotative and connotative sense.
Yanks read ITIL (as they do almost everything) with the "ths it what it means to me" approach (connotative) and hardly ever with the "this is what the dictionary says the word means" approach denotative.

The connotative and denotative meaning of words between the Brits and the Yanks differs significantly.
So this is a significant problem---more than people realize.

Once again W. Churchill is proven correct: "England and America are two countries separated by the same language"
Although the origin of the quote is attributed to Wilde and Shaw before Churchill.

My main problem is that I am not an ITIL "believer."

Knowledgeable of the CMMI for software, it has Process Areas (PAs), Each PA has generic and specific goals with commitments, ability, activities, measurement and analysis, and verification. For each process there are inputs, process, outputs.

With ITIL you have process area presented even though there is a four-stage lifecycle. You do one thing in one process area and you wind touching almost every single process area in every single stage---that's chaos.
Read more ›
1 Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again

More About the Authors

Discover books, learn about writers, read author blogs, and more.

What Other Items Do Customers Buy After Viewing This Item?

Set up an Amazon Giveaway

Amazon Giveaway allows you to run promotional giveaways in order to create buzz, reward your audience, and attract new followers and customers. Learn more
ITIL Service Strategy 2011 Edition
This item: ITIL Service Strategy 2011 Edition
Price: $159.00 $151.05
Ships from and sold by Amazon.com