Customer Reviews

ITIL and the Software Lifecycle: Practical Strategy and Design Principles (IT Management Topics)

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This book provides good materials on how to use ITIL with a focus on software/application development lifecycle.

For companies building their own apps, this is a must read.

At first when I looked at the title of this text I didn't feel that it would have anything to offer. Like most people I flicked through the pages to get a feel for the layout before I started to read.

It wasn't until I read the first few pages that I truly understood that the purpose of this book is not to supplement the ITIL framework; it is to provide a missing element that is not defined in the core Service Support and Service Delivery of ITIL.

The developement of software services in an ITIL or ISO 20000 environment is neatly packaged in this book as the primary topics are addressed. These topics include application management and the specifics of changes related to software and how software development resources need to be managed through a project management framework.