ITIL V3 Foundation Exam: The Study Guide [Paperback]

Jan van Bon (Author), Arjen de Jong (Author), Axel Kolthof (Author), Mike Pieper (Author), Ruby Tjassing (Author), Annelies van der Veen (Author), Tieneke Verheijen (Author)

Book Description

ISBN-10: 9087530692 | ISBN-13: 978-9087530693 | Publication Date: November 7, 2008 | Edition: Stg

This title has been officially endorsed by APMG UK. It covers all the material found in the ITIL V3 Foundations Exam. Its 230 pages cover everything you need to know to pass the exam and in addition the Official OGC sample exams are included at the end of each chapter.

The title separates out the processes within each lifecycle stage making this a handy and convenient title to take back to the work place and to start implementing Best Practices as found in the Foundation training course. The book also contains official ITIL diagrams and Glossary of terms which are fully licensed by the British Government.

1. Official Example ITIL V3 Exams

2. Additional to ITIL V3 core books and official ISO 20000 publications

3. Lay-flat binding for training courses and students

4. A complete and thorough explanation of all key concepts

Product Details

• Paperback: 230 pages
• Publisher: Van Haren Publishing; Stg edition (November 7, 2008)
• Language: English
• ISBN-10: 9087530692
• ISBN-13: 978-9087530693
• Product Dimensions: 8.2 x 6 x 0.6 inches
• Shipping Weight: 11.2 ounces (View shipping rates and policies)
• Average Customer Review: 4.6 out of 5 stars  See all reviews (5 customer reviews)
• Amazon Best Sellers Rank: #377,623 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews

5.0 out of 5 stars It's the only book you actually need, October 24, 2011

By 

Collin Klamper (Washington, DC) - See all my reviews

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This review is from: ITIL V3 Foundation Exam: The Study Guide (Paperback)

This book has everything you'll need to pass the ITIL Foundation course. It's clear, concise, it has a cross referenced syllabus, worthwhile sample exams, is easy to carry, and it's affordable. I passed the exam with only this book as a guide, you can too.

5.0 out of 5 stars ITIL V3 Foundation Exam Study Guide, February 14, 2011

By 

Eric - See all my reviews

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This review is from: ITIL V3 Foundation Exam: The Study Guide (Paperback)

I recently took an ITILv3 Foundation Course and to prepare for it I purchased this book and received it two weeks before the class. I have to say everything I was reading up to that time was not preparing me for the course or test. I read the entire book and then the class helped to reinforce everything I had read. Even the test questions were the same or similar to the ones in the course and after 3 days and alot of study of the book and course materials I am now ITSM ITILv3 Foundation certified. I highly reccommend this book to anyone seeking advancement in this area. It's compact and powerful.

4.0 out of 5 stars Instrumental to Passing the Exam, January 14, 2010

By 

Mark Klein "Klein-Bottle" (FAIRFAX, VIRGINIA, US) - See all my reviews
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This review is from: ITIL V3 Foundation Exam: The Study Guide (Paperback)

This book is an excellent resource that I used as a primary tool to pass the exam. That being said, note its limitations. It is a study guide and other ITIL v3 resources were required to provide in-depth knowledge to adequately address core issues. That is, the study guide provides the summary of details needed to pass, but does not tell the story that explains those details and enables them to be remembered.