ITIL Version 3 at a Glance: Information Quick Reference [Spiral-bound]

John Long (Author)

Book Description

ISBN-10: 0387773924 | ISBN-13: 978-0387773926 | Publication Date: August 12, 2008 | Edition: 1

ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® version 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services.

The desk reference’s unique graphical approach takes otherwise complex textual descriptions and makes the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.

Editorial Reviews

Review

From the reviews:

"This small book is for practitioners of enterprise service management and Information Technology Infrastructure Library (ITIL) who need a handy reference or overview of ITIL version 3. The book is organized around the five ITIL stages, and considers them by describing their purpose, key concepts, and roles. The book has six chapters … ." (Nayan Ruparelia, ACM Computing Reviews, October, 2009)

From the Back Cover

ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® volume 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services.

The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.

Each chapter in ITIL®  Version 3 at a Glance summarizes one of the ITIL® v3 books in the following consistent structure:

- Brief Description of the Stage

- Overview Diagram of the Stage

- Key Concepts of the Stage

- Practices or Processes

- Roles

- Process Purpose

-Overview Diagram

-Key Concepts

Product Details

• Spiral-bound: 92 pages
• Publisher: Springer; 1 edition (August 12, 2008)
• Language: English
• ISBN-10: 0387773924
• ISBN-13: 978-0387773926
• Product Dimensions: 8.8 x 6.3 x 0.2 inches
• Shipping Weight: 6.4 ounces (View shipping rates and policies)
• Average Customer Review: 4.0 out of 5 stars  See all reviews (3 customer reviews)
• Amazon Best Sellers Rank: #860,370 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews

4.0 out of 5 stars Expensive but good, December 26, 2011

By 

Harold R Osborn - See all my reviews

Amazon Verified Purchase

This review is from: ITIL Version 3 at a Glance: Information Quick Reference (Kindle Edition)

Provides nice concise overview of the ITIL processes in diagram format. Processes are defined witht their triggera and inputs, process elements, and outputs.

3.0 out of 5 stars Too pricey for a 100 page book, June 15, 2010

By 

Rangaraj S. Char "Raj" (USA) - See all my reviews
(REAL NAME)   

Amazon Verified Purchase

This review is from: ITIL Version 3 at a Glance: Information Quick Reference (Spiral-bound)

John may have put lot of time and effort in getting this book published. No matter what unless this is a patented design information, I cannot agree with the price of this book. I am seriously considering returning this book.

0 of 1 people found the following review helpful:

5.0 out of 5 stars Excellent Summary, April 2, 2009

By 

Bill D. Powell (Minneapolis, MN) - See all my reviews
(REAL NAME)   

This review is from: ITIL Version 3 at a Glance: Information Quick Reference (Spiral-bound)

John has done a very nice job capturing the concepts of ITIL V3 into a single volume. I am a visual learner, so I find the diagrams and pictures the most useful thing in any publication and he has captured the V3 diagrams here in one volume. It is usually the first thing I look for because I want to understand the concepts and pictures take me there the quickest. John also has done an outstanding job and very detailed work on IBM's "ITUP". ITUP has detailed processes and workflows for all the service management processes as well as mappings between models like ITIL, ISO IEC 20000, COBIT, etc. John also has done work with the TMF related to eTOM. I find all of his work to be very detailed, very useful and very practical.