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I'll Get Back to You: 156 Ways to Get People to Return Your Calls and Other Helpful Sales Tips Paperback – June 21, 1996

6 customer reviews

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Editorial Reviews

From the Back Cover

They may say, "I'll get back to you," but let's face it, they seldom do! In a world filled with answering machines, voice mail, and gatekeepers, it's difficult to get a phone call returned. It doesn't have to be that way. The authors have tapped the wisdom and resourcefulness of business leaders, super salespeople, and high-profile celebrities, including Walter Cronkite; Joan Rivers; Mary Kay Ash; and Hardwick Simmons, CEO of Prudential Securities. Discover what they and more than 100 other high achievers do to guarantee a returned phone call every time! Now you can finally generate callbacks from those hard-to-get-through-to-people who are so discriminating about which calls they return. I'll Get Back to You will increase your productivity and make your life easier as it shows you how to: Get past secretaries, assistants, and others who keep you from reaching the boss; Use technological gatekeepers such as faxes, answering machines, and E-mail to your advantage; Create an irresistible sense of urgency that assures a quickly returned call; Make an ally out of the most headstrong or unfriendly gatekeeper; Generate an air of importance that puts your call on the VIP's "must-return" list.

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Product Details

  • Paperback: 190 pages
  • Publisher: Mcgraw-Hill (June 21, 1996)
  • Language: English
  • ISBN-10: 0070577218
  • ISBN-13: 978-0070577213
  • Product Dimensions: 0.8 x 7.2 x 7.5 inches
  • Shipping Weight: 12 ounces
  • Average Customer Review: 3.7 out of 5 stars  See all reviews (6 customer reviews)
  • Amazon Best Sellers Rank: #1,137,520 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews

4 of 5 people found the following review helpful By Greg Perry on May 7, 2004
Format: Paperback
I hear this gem may be out of print. I cannot imagine it is, but if so, look through Amazon's used and out of print titles. Today, you compete with the Internet, voice mail, answering machines, cell phones, television, e-mail, pagers... the list goes on. Getting through is NOT in bad taste or impolite - Doing so shows you care about the person you want to speak to and you owe it to them to get your message across OR if not, then your mssage is unimportant and you shouldn't be bothering them in the first place.
The best advice centers not around deception but around leaving them wanting more! when you call, tell them what you need or want to say but don't say it all! Leave a trailer in their mind of, "I wonder what he or she meant by that?" or "I just HAVE to call back to get more details!" You are competing for a person's time, the only resource that person has that is not renewable. If your message is valuable you need to master Shook's skill set training. Of the 156 ways, if you learn and use only ONE, you will improve your callback response rate. And that's a great thing, you succeeded in competing against all the other noise that's out there. I only ask... make sure your message is worth getting through. Otherwise, don't waste the person's time.
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5 of 6 people found the following review helpful By A Customer on March 17, 1998
Format: Paperback
This book is packed with fun and creative ways for having people get back with you. I personally used some techniques and was surprised how effective they were.
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1 of 2 people found the following review helpful By Clear Thinker on October 13, 2003
Format: Paperback
If you are in business-to-business telephone sales, this is your book! Regrettably out-of-print (call or email the publisher),it contains 156 Ways of GETTING THROUGH,or getting your call returned. All techniques are not appropriate for your business, but so what? There is no person alive in its intended market who cannot benefit out of all proportion to the cost of this book.

Another printing is called for.
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