- Hardcover: 247 pages
- Publisher: Amer Society for Quality (October 1996)
- Language: English
- ISBN-10: 0873893573
- ISBN-13: 978-0873893572
- Product Dimensions: 9.1 x 6.1 x 1 inches
- Shipping Weight: 1.4 pounds (View shipping rates and policies)
- Average Customer Review: 1.0 out of 5 stars See all reviews (1 customer review)
- Amazon Best Sellers Rank: #3,139,217 in Books (See Top 100 in Books)
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