Implementing Juran's Road Map for Quality Leadership: Benchmarks and Results [Hardcover]

Al Endres (Author)

Book Description

ISBN-10: 0471296198 | ISBN-13: 978-0471296195 | Publication Date: October 14, 1999 | Edition: 1

Concise, convenient, to the point--a one-stop source for implementing quality leadership "At last, we now understand that quality superiority cannot be achieved by cheerleading. The journey requires many activities: managerial, technological, and statistical. Al Endres sets forth the what, the why, and the how of implementing a quality effort. This is a thoughtful, well-written book with plenty of practical examples. If you are serious about product quality, I urge you to follow this road map." --Frank M. Gryna Distinguished University Professor of Management University of Tampa This book takes a no-nonsense approach to quality implementation. It explains the Juran Institute's model for TQM, introduces a road map for developing and implementing that model, and provides step-by-step guidance through each of the five phases of the implementation process: Decide, Prepare, Start, Expand, and Integrate. Using real-world examples of the actual achievements of organizations in a variety of industries and business functions, this reliable book describes exactly how to execute each phase for maximum benefit. To further expedite the learning process, each chapter includes a summary of key learning points for quick reference. Firsthand perspectives, charts, checklists, and benchmarks form a comprehensive road map for leaders and managers who need to take immediate, practical steps to implement and maintain successful quality initiatives. From the Institute whose name is synonymous with quality, this is the definitive guide to making total quality a reality in any organization.

Editorial Reviews

From the Inside Flap

Since the emergence of Total Quality Management nearly two decades ago, business managers have been deluged with a seemingly endless stream of methods, strategies, ideas, and techniques, each "guaranteed" to be the secret to successfully implementing TQM. What has been missing is a clear, objective evaluation of these competing claims, and a systematic approach for implementing the best of these ideas in a comprehensive quality initiative and measuring its progress. Implementing Juran’s Road Map for Quality Leadership fills that need. This practical guide to quality management is based on papers, presentations, and topic tracks from the Juran Institute’s annual IMPRO^® conference for quality practitioners. It presents a complete, step-by-step road map for managers who want to introduce and sustain a successful quality initiative. This integrated model supplies the concepts, processes, and tools needed to achieve world-class quality performance in every business function and process. Employing numerous examples of applications and lessons learned from the successes (and failures) of leading organizations, this indispensable guide:

• Identifies and explains the major components of the Juran Institute’s model for Total Quality Management
• Provides an implementation road map for developing the model
• Presents the successful strategies used by leaders, managers, and teams to produce breakthrough performance levels
• Integrates front-line and leading-edge tools such as Intranets, blitz teams, and global supplier management into quality management models

Featuring insights from presentations by IMPRO^® speakers such as Robert Galvin of Motorola and Robert Kidder of Duracell, Implementing Juran’s Road Map for Quality Leadership distills more than ten years of the Juran Institute’s best thinking and practices into an unparalleled resource for quality professionals, senior and middle managers, quality facilitators, and trainers.

From the Back Cover

Concise, convenient, to the point—a one-stop source for implementing quality leadership "At last, we now understand that quality superiority cannot be achieved by cheerleading. The journey requires many activities: managerial, technological, and statistical. Al Endres sets forth the what, the why, and the how of implementing a quality effort. This is a thoughtful, well-written book with plenty of practical examples. If you are serious about product quality, I urge you to follow this road map." —Frank M. Gryna Distinguished University Professor of Management University of Tampa This book takes a no-nonsense approach to quality implementation. It explains the Juran Institute’s model for TQM, introduces a road map for developing and implementing that model, and provides step-by-step guidance through each of the five phases of the implementation process: Decide, Prepare, Start, Expand, and Integrate. Using real-world examples of the actual achievements of organizations in a variety of industries and business functions, this reliable book describes exactly how to execute each phase for maximum benefit. To further expedite the learning process, each chapter includes a summary of key learning points for quick reference. Firsthand perspectives, charts, checklists, and benchmarks form a comprehensive road map for leaders and managers who need to take immediate, practical steps to implement and maintain successful quality initiatives. From the Institute whose name is synonymous with quality, this is the definitive guide to making total quality a reality in any organization.

See all Editorial Reviews

Product Details

• Hardcover: 218 pages
• Publisher: Wiley; 1 edition (October 14, 1999)
• Language: English
• ISBN-10: 0471296198
• ISBN-13: 978-0471296195
• Product Dimensions: 9.3 x 6.2 x 0.8 inches
• Shipping Weight: 1 pounds (View shipping rates and policies)
• Amazon Best Sellers Rank: #831,698 in Books (See Top 100 in Books)

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