Who Will Do What By When? How to Improve Performance, Accountability and Trust with Integrity [Paperback]

Tom Hanson (Author), Birgit Zacher Hanson (Author)

Book Description

Publication Date: January 2007 | ISBN-10: 0972419446 | ISBN-13: 978-0972419444 | Edition: 1

Formerly a successful salesman, Jake McKay is now a failing manager. Join him as he races to learn the fundamentals of team and personal effectiveness from his coach before he loses his job –-- and the woman he loves. Along the way you’'ll arm yourself with the tools you need to cut through the daily tangled web of organizational politics and interpersonal issues that hinder performance. You'll learn to: * Use the “Integrity Tools” to boost performance, trust and personal power; * Hold others accountable without being overbearing; * Evoke sustainable, outstanding performance in teams.

Editorial Reviews

Review

... We now operate more efficiently in reaching our sales objectives and as a result had a record year. --Tom Jordan, Managing Director, MBIA Asset Management Group
A gem that uses the simplicity and wisdom of a parable to teach the reader the true secret of success. --Cheryl Richardson, author,
Take Time for Your Life If these simple habits were the norm, the world would be a better place. --David Allen, author,

Getting Things Done A gem that uses the simplicity and wisdom of a parable to teach the reader the true secret of success. --Cheryl Richardson, author,
--Tom Jordan, Managing Director, MBIA Asset Management Group

A gem that uses the simplicity and wisdom of a parable to teach the reader the true secret of success. --Cheryl Richardson, author, Take Time for Your Life

... we now operate more efficiently in reaching our sales objectives and as a result had a record year. --Tom Jordan, Managing Director, MBIA Asset Management Group

About the Author

Tom Hanson, Ph.D. CEO of Heads-Up Performance, Inc., Tom is a certified professional coach with 17 years experience coaching, speaking and training. He has a doctorate in sport psychology from the University of Virginia and uses his expertise in human performance to evoke excellence in professional athletes, CEOs and other corporate performers. Formerly a tenured professor at Skidmore College (NY), Hanson co-authored the book “Heads-up Baseball: Playing the Game One Pitch at a Time,” which has sold more than 55,000 copies worldwide. His website, FocusedBaseball.com, is a “Mental Toughness Resource for Players, Coaches and Parents.” Birgit Zacher Hanson, M.S. Birgit, president of Heads-Up Performance, Inc., holds a Masters Degree in Applied Behavioral Science from Johns Hopkins University and graduated from the Coaches Training Institute in San Rafael, CA. She has 15 years of international corporate experience, including non-profit organizations, and has a passion for diversity and change management. An accomplished speaker and trainer (who can deliver in several different languages), Birgit is also a sales coach who teaches clients to use “power tools” that work in today’s economy. Past Clients Include: The New York Yankees, Microsoft, MBIA, Kaiser Permanente, The Corporate Finance Institute, Sylvan Learning Company, Tampa Electric Company, University Area Community Development Center, the Virginia and Florida Departments of Transportation, the Texas Rangers, and many individuals and work groups from companies such as Nationwide Insurance, Merrill Lynch, and Smith Barney.

Product Details

• Paperback: 187 pages
• Publisher: Power Publications; 1 edition (January 2007)
• Language: English
• ISBN-10: 0972419446
• ISBN-13: 978-0972419444
• Product Dimensions: 8.4 x 5.5 x 0.7 inches
• Shipping Weight: 12.8 ounces (View shipping rates and policies)
• Average Customer Review: 4.8 out of 5 stars  See all reviews (20 customer reviews)
• Amazon Best Sellers Rank: #384,494 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews

2 of 2 people found the following review helpful:

5.0 out of 5 stars Practitioner's View, October 9, 2005

By 

John A. Murphy (Dublin, Ireland) - See all my reviews
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This review is from: Who Will Do What By When? How to Improve Performance, Accountability and Trust with Integrity (Paperback)

This book really brings you back to basics in terms of your integrity in dealing with others - and yourself. We so often forget how frustrating it is to deal with people who make commitments, or who say they are commitments, but since there is no clarity about what specifically is going to be done and by when, then there is no clarity, there is no commitment at all. Should be read by everyone - and I don't care if your position is Chief Executive or Chief Washer of the Bathroom, it applies to both roles!

1 of 1 people found the following review helpful:

5.0 out of 5 stars Commitment Based Management - 101 - Outstanding, December 4, 2010

By 

Clarke (Linlithgow, United Kingdom) - See all my reviews
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This review is from: Who Will Do What By When? How to Improve Performance, Accountability and Trust with Integrity (Paperback)

I practice Commitment Based Management in my consulting work. I wish I had this book when I started learning CMB. It is a fantastic piece of work. One of the best business books I've read in years.

1 of 1 people found the following review helpful:

4.0 out of 5 stars Simple and Valuable Message, February 28, 2009

By 

K. Scott Proctor (Wilmington, DE USA) - See all my reviews
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Amazon Verified Purchase

This review is from: Who Will Do What By When? How to Improve Performance, Accountability and Trust with Integrity (Paperback)

"Who Will do What by When?" conveys a simple and valuable message. That message is to lead, manage and act in a manner that addresses the question that is the title of the book itself ("who will do what by when?"). Tom Hanson and Birgit Zacher Hanson do a good job of wrapping a story around this central message in the style of authors such as Patrick Lencioni.

While the book offers a holistic system for improving performance, accountability and trust, I found the central message of the book stands well all on its own. The storyline, while not as powerful or engrossing as those found in Lencioni's books, such as "The Five Dysfunctions of a Team: A Leadership Fable," does add a lot to the message.