I have been using MagicJack Plus for about a month, and I am very impressed so far. I had a lot of questions about this device, and I will try to answer those questions for others who are interested in saving money on their phone service. Here are my answers based on my experience.
Does it work? It really works. After you register by plugging it into your computer USB port, you just plug in your router, power, and phone.
How is the sound quality? It is about half way between a cell phone and a regular land line. Sometimes I briefly hear some low volume static after talking, and some people say my voice sounds slightly synthesized. There is also a slight delay.
How many phones can it support? I activated the phone wiring in my house and plugged in 3 cordless phones, and they all worked. If you do this, be sure to disconnect the phone wire that comes in from the phone company. Cordless phones provide their own power, so they are not much of a drain on the MagicJack power. Other reviews have said that only 1 to 2 corded phones can be supported. The easiest and best way to hook up your phones is to use a DECT phone system. I love the
Panasonic KX-TG6645B DECT 6.0 Cordless Phone with Answering System, Black, 5 Handsets system.
Can it fax? I tested it using my computer fax modem, and it works!
Can I transfer my old phone number? After you set up MagicJack with a temporary phone number, you can request that your old number be transferred to your MagicJack service for a $20 fee. This will cancel your old phone service. Do NOT cancel your old phone service yourself before the number is transferred.
How does the voicemail work? After 4 rings, a call can be either transferred to another number, or it can be sent to voice mail. If you want to use an answering machine, you have to set it for 3 rings. 3 rings does not give you much time to answer the phone, but you can leave a long answering machine greeting, and you can always pick up during the greeting. [UPDATE: MagicJack now lets you set the amount of time it will ring before voice mail picks up.] MagicJack voice mail will leave a notification on newer phones. The voice mail will also send the message as a WAV file to 1 e-mail address. I wanted the e-mail sent to multiple e-mail addresses, so I created a dummy e-mail address on my ISP. I set the dummy e-mail account to automatically forward incoming messages from MagicJack to multiple addresses.
How does international calling work? You must pre-pay for international calling. Most countries are $.02 per minute. The normal international phone number is all you need to dial. Calls to China have been working better than they did with my last phone company.
How is the customer service? There basically is none. But if you can use a computer and hook up a router, you should have no trouble getting MagicJack working.
Why are there so many complaints? I would guess that many of the problems people have had in the past are related to the use of the USB connection. That adds an extra layer of software and data conversion to give problems. MagicJack Plus should solve the USB problems because it can connect directly to the router. MagicJack needs a good, steady internet connection to work properly. Minor problems with an ISP might not affect the browsing of web pages, but they will affect a real time phone connection.