Customer Reviews

Improving Healthcare Using Toyota Lean Production Methods: 46 Steps for Improvement, Second Edition

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3 star:		(1)
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Lots of good ways to improve healthcare cost and quality. Well researched. Good supporting charts and data. It's time to do these things. Thanks.

Mr. Chalice has written an extremely informative guide for healthcare professionals and Lean practitioners in healthcare. His 46 steps are fairly well organized and he has several excellent appendices and resources quoted. However, his 40-page pontification on what is broken in healthcare (Chapter 1) is much too long. Don't get me wrong... he sends some excellent messages and states many facts that need to be stated. The problem is that he could have been just as effective in about 15-20 pages. He spends far too much time on the topic and also far too much time on his Democratic view of how government can/should fix the problems. Other than the political agenda/slant in chapter 1, the rest of the book is pretty informative and helpful.

Healthcare is broken and everyone knows it. What Robert Chalice identifies in this improvement book are the specifics of the problem and the steps to corrective measures, including cutting costs (while improving quality) by using lean practices. I found this book both well researched and useful. It is now more important than ever we are able to pull costs (waste) out of the system. Even a well-oiled machine has many parts that need grease. This book should be required reading of any healthcare practitioner and those involved in the policy debate.