Customer Reviews

Improving Performance Through Statistical Thinking

5 star:		(1)
4 star:		(1)
3 star:		(0)
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This book is truly unique! It focuses on the conceptual understanding of statistical thinking - not on numbers and calculations. I am recommending this book to all the employees in our quality department because it provides the framework for quality improvement - something all quality professionals need before attempting to use any statistical methods to measure improvement. I recommend this book to any quality professional who needs a down-to-earth explanation of how statistical thinking can improve an organization's quality program.

One of the best books on improving business process I've ever read. Here's one of my favorite lines:

"Without data, everyone is an expert; team discussions tend to produce more heat (anger) than light (insight and learning)."

The book does a great job of demonstrating how to identify and reduce inefficiency in your business. It was easy to understand, and didn't really require a background in statistics. You might even find that you want to incorporate the ideas on a personal level. I'll definitely be reading this one again.