Improving Software Quality Do you want to cut development and maintenance cycle times by 50% or more? Do you want to reduce costs by 50% or more? Do you want to virtually eliminate software defects and related reliability problems? Do you want to get out from under the burden of your existing software? Then, you need this book--an insider's guide to Total Quality Management. Improving Software Quality tells you how to apply Total Quality Management (TQM) to software development and evolution. You'll find out how to translate the manufacturing orientation of existing TQM material into a software environment with extensive examples for both development and maintenance. Using the Software Engineering Institute's assessment (SEI), you'll learn how to quickly benchmark your existing software organization against the best in the world and begin to implement proven action plans to establish a baseline of excellence.
Jay has a unique ability to analyze complex situations and problems, and quickly summarize them and offer direction.
- Brad Montgomery
Jay Arthur works with companies that want to plug the leaks in their cash flow using Lean Six Sigma. Jay is the only improvement specialist that understands and can help you pinpoint areas for improvement in processes, people, and technology. Jay is first and foremost a Money Belt; he knows how to use data to pinpoint broken processes. Jay helps teams understand their communication styles and restore broken connections. Jay has 30 years experience developing software on everything from mainframes to PCs.
My Story: I spent 21 years working in various parts of the Bell System-one of the biggest and best cash cows of the last century. Like most businesses, managers and employees used trial-and-error-the slowest method of improvement-to reveal common sense ways to better the business.
In 1990, the Baby Bell I worked for started to implement TQM-Total Quality Management. We trained team members and team leaders (greenbelts and blackbelts) and started hundreds of teams. Frustrated by the glacial slowness and paltry returns, a few of us started to look for ways to use TQM to drive breakthrough improvements.
The first successful improvement project I worked on involved just myself and the building manager. It seemed that we'd had a higher number of false fire alarms than expected back in 1992. In just under four hours, we traced the root cause to fire detectors that were being triggered by cell phones. This kicked off national standards work to improve fire alarms. We were able to reduce false fire alarms from 11 per year to just one.
In subsequent years I lead teams that, in a matter of months:
*Saved $20 million in postage expense
*Saved $16 million in adjustment costs
*Reduced order errors in a wireless company from 17% to 3% in just four months saving $250,000 a month in rework.
*Reduced denied insurance claims in a healthcare system that saved $330,000 a month with simple process changes that could be implemented immediately.
*Trained a toll road team that saved $1.5 million in expenses their first year and an additional $1 million per year over the following two years.
I have over 25 years of experience in aligning people, process, technology in a wide variety of environments to deliver business results. How can Jay help you?
Do you need to:
Increase profits by plugging the leaks in your cash flow?
Simplify, streamline and automate monthly reporting, defect tracking, and supplier analysis?
Improve communication by reducing conflict and confusion?
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