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26 of 26 people found the following review helpful:
5.0 out of 5 stars The Claims Are True!
Customer Video Review     Length:: 2:03 Mins
After some time without a working disposal and years of cheap disposals, I finally treated my parents with A REAL GARBAGE DISPOSAL. I cannot speak on the long term durability of it because I just got it working yesterday but so far I am very impressed. When the electrician installed it, he had to double check that it was on and working because...
Published 16 months ago by K. McCarty

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22 of 26 people found the following review helpful:
2.0 out of 5 stars Horrible Customer Service
I purchased an InSinkerator less than 12 months ago. Recently the casing began leaking. When I called to gain assistance, I learned I was speaking with a call center in the Philippines. Not only did they have difficulty understanding what I was saying, they were not able to answer any of my basic questions about repair response. The individual on the phone could only tell...
Published 15 months ago by kimg


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26 of 26 people found the following review helpful:
5.0 out of 5 stars The Claims Are True!, October 15, 2010
Amazon Verified Purchase(What's this?)
This review is from: InSinkErator Evolution Excel 1.0 HP Household Food Waste Disposer (Tools & Home Improvement)
Length:: 2:03 Mins

After some time without a working disposal and years of cheap disposals, I finally treated my parents with A REAL GARBAGE DISPOSAL. I cannot speak on the long term durability of it because I just got it working yesterday but so far I am very impressed. When the electrician installed it, he had to double check that it was on and working because it is so quiet! You will see in the video; pretty much all you can hear is the water running.

I actually did two videos, this one was first and then about 30 min later I did another longer video with LOTS more stuff (smoked sausage w/ skins, grapes, yogurt and rock hard pork chops). I did this video because I had not found any online that show it doing what it claims so here you go! I ground two chicken thighs (bones included) to test their claims. Trust Me; they ARE NOT LYING!!

I will admit that after round II, I was running it while washing my hands and it turned off automatically. I was horrified! Turns out, it is smart enough to shut-off when it has overheated instead of simply burning up. The motor was too hot to touch (for more than 2 seconds) so I put ice-cubes down the sink and ran cold water. It sat for an hour or so and then I simply pushed the reset button and it was back to normal! With the 7 year warranty, I was comfortable testing their claims and I am happy. Well worth my money! The electrician, my mom and dad were all in disbelief when they saw this in action.

This was my first disposal purchase and installation so I wondered if I needed extra parts ... turns out I only needed the plumber's putty and screwdrivers, so I returned the extra parts I bought at Lowe's. Final warning ... the unit is about 23-25 pounds and was a BEAR for me to maneuver under the sink and onto the clips, ALONE! That was the hardest part for me.

Hope that was helpful! Enjoy!!
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40 of 43 people found the following review helpful:
5.0 out of 5 stars Simply Top End, December 4, 2008
Amazon Verified Purchase(What's this?)
This review is from: InSinkErator Evolution Excel 1.0 HP Household Food Waste Disposer (Tools & Home Improvement)
The Insinkerator Evolution Excel is simply the best!!!! This year for Thanksgiving, a guest was helping in the kitchen and put a large amount of potato peels down the disposer. I was concerned because not only was the disposer jammed full of potato peels, but there were a bunch of peels in the sink waiting to be stuffed into the disposer. (This has happened with our old disposer and I got the privilege of trying to unclog a clogged sink - not a fun thing to do with a house full of company). I watched her turn on the disposer and to my amazement they were all disposed of without a jam. At this point the Evolution Excel was worth every penny I paid for it. My only complaint about this disposer is that is almost too quiet. When you turn it on, you can barely hear it run. I have to remind myself to insure it has been turned off because you get a quiet hum when it is running, not like the old disposer that was LOUD. This is great if you have a sleeping baby, etc where you don't want to wake up the neighbors when you run the disposer.
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33 of 35 people found the following review helpful:
4.0 out of 5 stars Good and quiet, March 29, 2007
By 
JJ "JJ" (Seattle, Wa) - See all my reviews
This review is from: InSinkErator Evolution Excel 1.0 HP Household Food Waste Disposer (Tools & Home Improvement)
When I got this, I never put one in before. The instruction for installation where easy to use. its much bigger then the old one i had. so a few modifications where needed. When I finished, I had to try it out. Dropped a potato in and it was gone instantly. so quiet too.
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68 of 78 people found the following review helpful:
5.0 out of 5 stars One of the best you can get, February 6, 2010
This review is from: InSinkErator Evolution Excel 1.0 HP Household Food Waste Disposer (Tools & Home Improvement)
I am a Mechanical engineer and I also love to cook and have large dinners once a week.I was forced to do a ton of research on disposer's when I had the kitchen done.In the 70s and 80s everybody made there own disposer's and they are better than what you can get today.Kitchenaid,Maytag's,and old Wastekings were the best you could buy.K-Aid disposer's were 40 pounds of Cast steel alloys and they had undercutters on them back then.All of the above brands hand undercutting blades that after the waste is ground and goes in the drain chamber it is cut again by shear like blades.The grind rings on Disposers do the work ,disposers don't have blades in them except old Wastekings they have a center ripper blade in them.Disposer's grind the food by slinging it against the sides were there is a chez grater ring the surrounds the flywheel, the things you see are impellers they push the food around and around.In-Sink-erators were at one point and still are (badger) the worst at grinding and the sad thing is there used to be nothing differnt between the badger versions and the 777ss except stainless steel and more power.The grind chambers on Kenmore,Maytag,K-Aid,are all the same every disposer that has that ISE mount is made by them.A Kenmore 1hp is no different than the 1Hp Maytag except the Maytag is 300 and the Kenmore is 150.I needed a new disposer for my prep sink and I love my Viking it is the old Kitchenaid design.Viking bought the rights from Whirlpool and is a great disposer but was 600 bucks in 2004.I went and got the Ise Excel because it has Fixed hammers and swinging and has the most important part undercutters. I can grind cornhusks in my Viking and this excel will also that is a huge problem with all the others out there they cant handle stringy things.I was very leary at first because I am so hard on disposer's I shove steak bones,rib bones,raw bones,paper and all kinds of things down the Viking and it never stops but the excel seems to be just as good so far and it is very quite to the point if you wonder if its on.The Excel has a jam sensor in it that is the cause of the strange pause at first start up and is normal.I thought there was something wrong with it but the flywheel is making sure it the coast is clear or does it need to engage the hammer and reverse fuction.If you have problems with your disposer stopping up then you cant go wrong with this one or if you hate hearing or worrying about will it grind then you cant go wrong with this one.I have ground everything in mine and never a problem.I was wondering when I.S.E. would wake up and make a good disposer,Wasteking is the only other different brand and there not Wastekings if you ask me.Sinkmaster bought them out and they use that same motor and grind setup and took the good Wasteking design a made them cost thousands as commercial disposer's.The Wastekings motor's are loud and the hammers click like crazy and drive me nuts and there all plastic made in China now so I prefer to buy American made products.Sorry about my grammer folks,I am gifted in Math and Science but grammer I just never could grasp and hated it.
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15 of 15 people found the following review helpful:
5.0 out of 5 stars Wow it's quiet!, September 9, 2008
By 
G. Smith (Clarence Center, NY) - See all my reviews
(REAL NAME)   
Amazon Verified Purchase(What's this?)
This review is from: InSinkErator Evolution Excel 1.0 HP Household Food Waste Disposer (Tools & Home Improvement)
We just had our new disposal installed and we are absolutely amazed at how quiet and smooth it is. We had it installed with a 604 stainless steel Blanco sink and quartz counter tops. The 604 stainless sink is much heavier and thicker than our previous sink and the quartz tops are also much heavier than our previous laminate tops so this may help some as well to dampen the sound but I think most of the credit has to go to Insinkerator. What ever they did to make this quiet definitely paid off. No more rattling and shaking of the counter and sink. Don't even consider a lesser model. We paid $249.95 through Amazon plus $17.29 shipping.
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14 of 14 people found the following review helpful:
5.0 out of 5 stars Best disposer yet., September 26, 2009
This review is from: InSinkErator Evolution Excel 1.0 HP Household Food Waste Disposer (Tools & Home Improvement)
I replaced a 3/4 horsepower Waste King that was giving good service as long as we were careful with what we put through it. My wife saw a commercial for the Evolution Excel and wanted one. After doing research on its performance, I found it for $249.00 at Home Depot. Reports of its quietness are not exaggerated. This is the quietest disposer I have barely heard! Performance has been outstanding. I ground up a pineapple top just to see if it lived up to the hype - I was amazed. Shortly after I installed it, I tried to install my old disposer in a small kitchen at my church only to find that the drain was too high. The old unit at church was a Insinkerator that had been giving trouble for years - frequent clogs, blown fuses, etc. As facilities manager, I had to replace the old unit. While I am very conscious of saving money (my reason for donating my old unit) I also believe that buying cheap is false economy. I was able to find the same deal at another Home Depot. In our area Home Depot is no longer going to carry this model in the stores, but it is worth paying full price. Drain matched perfectly. I expect calls to clear clogs will be history.

Word of caution. You will need another person to hold down the flange in order to secure it to the sink. This unit is heavier and larger than most other units. I struggled with the first unit until I got the jack from my Toyota truck. At 65 I no longer have the arm strength to hold the unit up and fasten the bayonet latch at the same time. The second unit was a breeze to install. Make sure you save the power cord and cord clamp from your old unit or buy a replacement. Plan to make a trip to the hardware store to match your plumbing - consider yourself fortunate if the included parts are sufficient. Make sure to punch out the plug at the dishwasher connection. Removing that plug may be challenging if you have big hands. Needle nose pliers help.
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13 of 13 people found the following review helpful:
5.0 out of 5 stars Good product!, May 29, 2009
By 
S. Huang (Torrance, CA USA) - See all my reviews
(REAL NAME)   
This review is from: InSinkErator Evolution Excel 1.0 HP Household Food Waste Disposer (Tools & Home Improvement)
This is a great product for a heavy Chinese cooking family. I own it for 1 year already.

Pro:
1. It is strong and robust. It can process pineapple (skin, head), chicken bone, banana skin, rib bone (and some othe big chunk bone), onion skin.

2. It is quiet.

3. It is beautiful!
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22 of 26 people found the following review helpful:
2.0 out of 5 stars Horrible Customer Service, November 9, 2010
This review is from: InSinkErator Evolution Excel 1.0 HP Household Food Waste Disposer (Tools & Home Improvement)
I purchased an InSinkerator less than 12 months ago. Recently the casing began leaking. When I called to gain assistance, I learned I was speaking with a call center in the Philippines. Not only did they have difficulty understanding what I was saying, they were not able to answer any of my basic questions about repair response. The individual on the phone could only tell me who to call locally for repair. They only had one option and they had no after hours access.

I called the local representative for repair and he never called back. I had to place another call to the repairman. He indicated it would be 3-4 days to get the system in stock, then 1- 2 days before he would be able to schedule the repair. It was clearly a individually owned repair shop, versus anyone I had ever heard of. He threatened to refuse to do the repair as I was not satisfied with his scheduling, which put me at almost a week out from the date of the call - with no ability to use my sink and/or dishwasher. Sadly, because he is the only authorized representative to fix the system. In addition, he is the only person who can determine if the system is faulty and if he determines in his opinion it is not, he has to be paid $85.00. There is no other avenue to have the system assessed for warranty.

To say this company has a significant lack of customer service is an understatement. I wouldn't buy this product again, although I like the product. To have such difficulty gaining assistance with my warranty was a disappointment.
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9 of 9 people found the following review helpful:
5.0 out of 5 stars just finished installing it. Wow., February 4, 2010
Amazon Verified Purchase(What's this?)
This review is from: InSinkErator Evolution Excel 1.0 HP Household Food Waste Disposer (Tools & Home Improvement)
It took me about 45 minutes to install my new insinkerator that I purchased from Amazon. I'm no plumber yet found this pretty simple. It's a little heavy, but most able bodied individuals can install this without any help. The only thing I had to buy that wasn't in the box was plumbers putty and a cable connector for the electrical. I couldn't find anything to "dispose of" to truely test it out except for a 6 month old rock hard lime. Needless to say the new disposal didn't even flinch as it quietly obliterated the lime. I am certain that thing would still be clanking around inside my old POS Kenmore. I am thrilled with this product so far. Good price on Amazon compared to Lowes as well--
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10 of 11 people found the following review helpful:
5.0 out of 5 stars Really Quiet, December 13, 2008
By 
Amazon Verified Purchase(What's this?)
This review is from: InSinkErator Evolution Excel 1.0 HP Household Food Waste Disposer (Tools & Home Improvement)
I bought this model because from everything that I could find online, it definitely seemed to be the best. Installation wasn't hard and since we've been very happy with it. It's so quiet that I often think the food hasn't even been processed yet after disposing of it. If you are looking for something quiet, I really recommend this one.

The only part I did not like was the Deluxe Mounting Gasket. It came off when pushing some food in it. It doesn't attach very well. I wish it had a metal or really hard plastic ring around the rubber to hold it in place.
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