Customer Reviews

InSinkErator H-ViewSN-SS Involve View Hot Water Dispenser, Satin Nickel

5 star:		(6)
4 star:		(1)
3 star:		(2)
2 star:		(0)
1 star:		(5)

 

 

WARNING I bought two different models of this unit at Home Depot today and both of them were designed for a counter top of less than one inch thick. Our counter top is over two inches. On a call to their 800 number they acknowledged that they have recognized the problem and the new models they are just now manufacturing have the deeper throats. which will fit counter tops of various thicknesses. It is unfortunate that neither in the on line product descriptions or on the exterior of the box was there any mention that the unit would fit only counter tops of less than one inch thick without a jerry rigged extension of some sort which you have to special order from the company..

Everything is good, except the handle breaks off easily. Although it is covered by a 3 year warranty, the way the handle is designed makes it prone to breaking off easily.

I am waiting for my first replacement handle, but if it comes back with the same design flaws, I am pretty sure if it will happen again unless if they modified the design.

We had been wanting an instant hot water dispenser for years and had an outlet installed below the sink to prepare for it. After looking at all the options we came across this one that INCLUDED THE TANK and was the beautiful brushed nickel that we were looking for. With free super saver shipping and our Amazon Visa gift points we couldn't pass up this great value! We are still discovering the benefits of having instant hot water and there are many. The Insinkerator web site has myriad uses for this great appliance.

This unit delivers hot water and does a good job, but both the faucet and the tank have design issues. I've had mine for over 3 years. The handle on the faucet breaks off or just comes off very easily. I was never able to determine if something broke or if its the design until I went to a local appliance store and saw one of these set up as a display. Tried the handle and it came off in my hand and clattered on the granite counter. A salesperson who heard the noise commented that the handle was always doing that and they couldn't fix it. Rather than go through the lousy Insinkerator customer service we have just lived with being careful and re-attaching the handle every so often.
The tank just started leaking after 3 years. Check the reviews here on Amazon for the tank with the built in filter. Out of less than 40 reviews, 19 are one star and most complain about the tank leaking. It's prone to corrosion and the connectors are prone to breakage. I doubt that there is much difference between that tank and the one that comes with this unit. Read the comments when people tried to get Insinkerator to honor the warranty. This will definitely be my last Insinkerator instant hot water appliance.
If you do get this, Make sure you put a container under it because it will leak.

I replaced a bottom-of-the-line Home Depot model that leaked after just 2 yrs. The stainless steel tank on this one should be much better, especially with a 3-yr in-home warranty. Looks great & works flawlessly.

I had the cheaper model which lasted for a few years then sprang a leak. So I got a new one, same model. It too leaked. So, I got the more expensive model with the stainless steel tank and filter. Guess what? LEEEEEEEEEAAAAAAKKKKKK.

I was so pleasantly surprised when an InSinkErator Customer Service person added a comment to this review (also to another negative review) asking for my contact information. So, I gave my email and phone number to her with a compliment for good 'follow-up'. A week goes by, no response. What's worse? Ignoring unhappy customers or raising the customers' expectations then disappointing them?

I emailed and called and got auto-replies telling me she was out of the office. Eventually, she did reach me and she was very nice. She suggested I use a flashlight and mirror to read (in mirror reverse) the model and serial numbers on the device. With those numbers, she confirmed that my appliance has a 3-year warranty so is still under warranty. She arranged for a service person to come, diagnose, replace... at no charge to me, so the device is working again and I am happy.

I upgraded my Amazon rating from one star to only 3 stars because there is a design defect as well as a manufacturing defect. I have had three tanks all of which leaked. The repair guy asked whether I turned the temperature up because that stresses the tank and can cause it to leak. I, in fact, had turned the temperature DOWN precisely to lower the interior steam pressure.

There are fixes for this problem: InSinkErator can just change the artwork that indicates the temperature so you won't know to turn it up too high. That is an inexpensive fix. Or change the switch so that it cannot be overheated. Or, they can do it right by re-designing the tank so it can take the stress.

The tank doesn't cost $200 (that's the retail price) to manufacture (unless they have inefficient processes) so either they have big margins or the money is being spent on other things.

Bought this to replace my second HOT-1. HOT-1 all-in-one systems just do not seem to hold up - even with only modest use.
I really like this new system - separate tank from dispenser - have had it for a bit over a month and it is working out very well.

Bought this item 2 years ago and was ticklled with it for 1 3/4 of those 2 years. Recently it sprang a water leak and got water all over my undersink cabinetry and hard wood floor in front. The factory warranted it, however I had to find out whaqt caused the leak! Upon disassembly, I found that there is a 5/16" vinyl tube inside the tank unit which had gotten too close to the hot water storage tank and had discolored to a dark brown and burnt an area which bends around a corner of the hot water tank. It was here that the tube was split and hardened from the overheat. I could buy a $0.50 piece of vinyl tubing from the hardware store and make the repair, but then I'd have 2 hot water units, and I only need 1. The material used inside the thing needs to be of better quality IMHO. Otherwise the unit works well!

We bought this hot water dispenser to replace a 12 year old Insinkerator hot water dispenser. The tank started leaking so it was time to replace it.

The model we had before was no longer available, so I started researching dispensers of all brands. It's amazing how expensive some of them are, so in a mid-range model, this one rated out the best. So far, so good. It's churning out instant super-hot water and doing its job! I have learned that I can not live without one of these! I use it several times a day--making hot tea, filling up pots, cleaning the sink, feeding our birds (they eat a warm cereal type bird food in the morning), and anything else that needs to get hot fast!

I read several reviews of hot water dispensers and this one rated at the top for its price range. You can spend big bucks on these little wonders, but a mid-range one will work fine for you.

We are very happy with the hot water dispenser. We use it mainly for hot tea and the water is instantly hot. Also the style is very much in keeping with our gooseneck faucet!