Customer Reviews

InSinkErator H770-SS Invite Instant Hot Water Dispenser, Chrome and Black

5 star:		(21)
4 star:		(7)
3 star:		(7)
2 star:		(7)
1 star:		(32)

 

 

The H770 is a small water heater with a dedicated faucet delivering 190F water. Seems like a simple idea that doesn't take rocket science to design. I have had 2 of these units, the first lasted 5 years, the next 4 years and they fail the same way, the tank leaks and creates a mess. Now, I'm looking at a 3rd unit after 9 years of using these products. I have whole home water heaters cost 2x this heater, require $100 professional installation, but lasts over 4-5x longer. Newer models are not drop in replacements either, as there are minute valve position changes, meaning another $100 professional labor cost if I didn't do it myself. Per instructions, it takes about 1 hour for a professional to install, and that includes working is a tight space underneath a kitchen sink. Now, the maker claims that the H770, like any water heater, wears out with time, and that's a given. However, instant hot water is less a necessity than a whole home water heater. Its easier to use an electric thermo pot, is far cheaper and easily serviced or replaced by a consumer and they last for decades. Lastly, a thermo pot can be filled with better filtered or bottle water rather than relying on pure tap water, as the H770 does [there is a filtered water version, but its otherwise a similar apparatus.] If you are aware this product lasts to 5 years and are willing to endure the replacement labor and cost, by all means, otherwise this product cannot be recommended.

1st tank cracked and leaked after about 2 years. Second tank had different fittings and the fitting are now leaking (2 more years). New tanks have different fitting agian and I am trying to decide if it is worth replacing the tank or just getting a different brand.

Today I look under my sink and see the water puddle. Check my receipt for water dispenser, two years old. That figures, for fifteen years I have had the insinkerator hot water dispenser. The first lasted nearly eight years before the tank leaked. The second five years before the tank leaked this one two years. They are a great idea but the price has risen dramatically(just over $100 initially) and the quality has dropped alarmingly. When the tank leaks you have to change the complete unit as the dispenser to tank fittings change so now I face spending nearly $200 for a replacement. I think I will check out other manufacturers first!

I have had two of these units in the 15 years that we have had our kitchen. The first unit lasted about 9.5 years, the second one lasted only 5.5 years. If I remember correctly, the first one had a stainless metal tank (as I am always taking things apart), this one has a white plastic tank and has apparently been leaking for a couple of years as there was a lot of mineral buildup at the lower electrode where it enters the plastic tank and a lot of internal rusting of the sheet metal tank housing. I was fortunate to see a small puddle under the tank, and upon further observation with a bright light, I could see rust marks on the OUTSIDE of the sheet metal tank! My water is softened, so I do not have any problems at all with hard water.

BEWARE, if you have one of these units, CHECK IT COMPLETELY BEFORE THE WARRANTY IS UP TO BE CERTAIN THERE ARE NO LEAKS WHATSOEVER! A bright light helps, along with removing the front panel, AFTER UNPLUGGING the unit!

UPDATE:
After demanding to speak with a manager at customer service, then another manager, then another one, and after being on the phone for about two hours telling my story ad nauseam, I finally had them ship me, all expenses paid, a brand new unit! I think I had the thing the next evening by FedEx!

I will definately recommend Insinkerator products to my customers in both of my lines of work. This went from a one-star COMPLAINT to a FIVE STAR COMPLIMENT!

Replaced existing H770 with new InSinkErator H770-SS Instant Hot Water Dispenser. New H770SS takes 40 seconds to fill a small coffee cup with hot water. Old H770 was instantaneous by comparison. New H770-SS flow extremely limited while water flow to it is good (same as to old H770). H770-SS is a waste of money since existing Microwave can heat same amount of cold water in the same time. Review wouldn't accept "No Star" rating, wanted to go Negative but couldn't

We have had 3 insinkerator in the last 8 years. The tanks has failed in all the units. We are slow to learn, this product is truly poorly made. Whats even worse is that they change the design every model so that the hook up is more difficult. We will use another product since the plumbing has to be modified anyway.

After 2 years my insinkerator started dispensing smelly water. After checking around I've found that insinkertator intentionally designs these to fail. My heating elements aw well as many others corode in tap water. Upon opening this case up, I found this is intentionally engineered to be non-serviceable requiring the purchase of a whole new unit. I will never buy another one of these garbage units again.

Second Unit in 6 years is leaking again completely corroding the electrical components.

Love the idea of instant water for making tea, hot chocolate etc. Buying this same unit 3 times in 6 years would make me one of those people that never learn, wouldn't it?

My experience with this hot water dispenser is similar to others on this board. I'm on my third. The first one was of the best quality of the three and lasted 7+ years before the tank failed. The next lasted about 3 before the tank failed. The latest one lasted less than 3 before the unserviceable, cheap, plastic connector failed. If I recall correctly, the price for this thing has about doubled since the second one I got - at least I don't remember paying close to $200 for it. I have had similar experience with poor quality in an InSinkErator disposal where the seals failed shortly after the warranty was passed. I will never buy an InSinkErator product again. Unfortunately, I don't really see another brand option for a hot water dispenser - so what I think I'll do is last as long as I can by placing a bowl under the current dispenser to catch the leak, and when it gets too bad, I'll put the sprayer back in it's place and buy the Sunbeam counter top appliance. There is absolutely no way I'll give any more money to InSinkErator.

I am on my 3rd one in 7 years. The first two each lasted 2 years, and the third one just flooded my kitchen after 3 years. I would love the product, if it would actually last! While it works, it is great! But, is it worth that much money for an average 2 year life?