Customer Reviews

Incident Dispatcher: A Guide for the Professional Tactical and Incident Dispatcher

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I just wanted to take a moment and say thank you and to give props to
the fine folks involved in putting the Incident Dispatcher Guide Book
together for all of us. For those of you who are not aware some very
knowledgable folks have put this guide together for the Professional Tactiacl and Incident Dispatcher. This book is dedicated to all professional Public Safety Dispatchers, in particular, to those who have dedicated themselves to developing the Incident Dispatcher Program and who have devoted the effort it takes to become the "best of the best". Quickly this book covers, What Tactical Dispatching is and its history and the use. Selling the idea, training and criteria and duties and responsibilities. Equipment uses and maintenance, work enviroment, dealing with the media, and includes needed forms. I would highly suggest that anyone involved with IDT or Tactical Dispatching get a copy of this book. It only 15 bucks, and can be found on First Contact 911's website or here on [...]. Get it today, and don't be left in the dark.

Steve Rutherford, Supervisor/IDT Team Leader
Cabell County 911
Huntington, WV

Finally, a book many of us in Emergency Communications has been waiting for! Baker & Larton have done an excellent job of putting all the information together in an easy to read, easy to use resource for Incident Dispatchers.

This book is a MUST HAVE for every fire chief, SWAT commander, comm center manager or dispatcher who wants to serve in a specialized unit. If you are thinking about creating or expanding your current operations, you MUST have this book!

Thanks Dave & Jerry, well done!

Good work by two pros who have done the job and supported the dispatching personnel with equipment and training. Public safety communications all started with whistles, red and blue lights on PS buildings and batons tapping on the roadways to alert the police and fire of a problem. It progressed to radios, telephones and of course, sophisticated computers and digital processing. Regardless of the incident,the key person is still the dispatcher who takes the emergency call and gets the crews rolling - kind of a pivotal point in the whole response. Along the way, s/he has to stay alert and keep the field officers updated and notify other appropriate agencies. This is a good guide for training and a checklist to cover all the bases when the earth is shaking or the fires are raging. Being a retired cop, I liked it and would recommend it for straighforward training and updating for both communications and field personnel.