The Holy Grail of business is the customer so loyal that they'll do business with you and only you when it comes time to buy. The company that can build that relationship with its customers becomes truly indispensable to themand destined for market dominance. In Indispensable, renowned business consultant Joe Calloway looks at how real companies have made their products and services indispensable to their customers, and how you can do the same in your business.
Using case studies, interviews, and real-world scenarios, Calloway reveals the Five Drivers of success that virtually all indispensable companies share:
These Five Drivers are what take businesses to the next level of customer service performance. Calloway offers dozens of examples of how to develop these characteristics in your organization, and presents detailed case studies that help you put them into practice immediately. The book also includes dozens of real-world, effective ideas and tactics that you can borrow and use to design your own customer service initiative. Indispensable shows business leaders how to use customer service to build companies and brands that customers won't want to live without.
"I loved this book. Joe continues to teach a practical and powerful road map for a company's success through personal connecting and service. Read this book and become truly indispensable to your customers."
Fred Wilson Chairman and CEO, Saks Fifth Avenue
"If your key customers don't think of you as indispensable, they should. In his latest straight-talking book, Joe Calloway tells you why that is true and teaches you what you need to know to make it happen."
Larry Morse President, Quill Corporation
"I hate business books. . . too many graphs, studies, and analysis. They make me work. They make me have to figure out how the information will help me. Not this book. Joe has already done the work so I don't have to. Joe tells me great stories of real companies full of real people that entertain me while I learn the lesson. He gives me understandable, easy-to-implement lessons that I know I can do. I hate business books, but I LOVE this one."
Larry Winget Author of Shut Up, Stop Whining, and Get a Life
"If you want to run a truly superior business, this book is practical, sensible, down- to-earth advice on providing customer service that will simply separate you from the competition."
Joe Scarlett Chairman of the Board, Tractor Supply Company
"Joe Calloway has provided us with another giftIndispensable. In his book, he takes us on the journey of companies that every day maintain their focus on an ever-ascending, ever-improving path. The journey never ends, but far from discouraging, Joe's book only adds to the joy and glory of the climb. This is a gift that should be opened and shared and provides a lifetime of opportunities for us all."
Marti Eulberg Executive Vice President, Sales Operations Volvo Cars of North America, LLC
With the amount of business books published every year there is the constant pursuit of trying to find something truly original. Well, with this book....keep looking. Read morePublished 12 months ago by Robert Kirk
Building customer loyalty today requires far more than good service, competitive pricing and attentive sales contacts. Read morePublished on April 6, 2010 by John Hogan
First, the disclosure: Joe Calloway is a friend. That said, I bought this book when it appeared in 2005, and I read it again today. Read morePublished on August 18, 2009 by Randy Pennington
Book gave lots of good incite. Some was common sense but all in all it was a good book.Published on February 24, 2009 by S. Dot
Calloway's book starts with 5 promising but not earthshattering "drive behaviors" that result in becoming indispensable. But the book quickly becomes lots of duh's. Read morePublished on November 14, 2005 by Business Reader