The Furniture arrives unassembled in one huge box that is impossible to move on one's own. The pieces look sturdy and attractive and the table assembled relatively easily. The other pieces (loveseat and 2 chairs)were all manufactured with a defective peg that made them impossible to completely assemble. When I called Ewins about this, they wanted me to photograph all of the defective pieces, email them a letter that explained the problem, attach the photos to my email and said they would send my letter from customer service to "supervisors" who would then decide how to handle the problem. The representative I spoke to was friendly but unyielding. There was no simpler way to handle this. I wanted Ewins to arrange pick-up of the defective items. I was informed politely but with a carefully scripted dialogue that this was impossible. I would first need to do "my part". I thought my part ended with paying for the furniture!!!
My husband and I decided that it just is NOT worth the hassle of dealing with Ewins. We are going to assemble the chairs without the defective front pieces - you can at least sit on them, and purchase other furniture later when we can afford it. So, save your money. This company will deliver a box of headaches, when you have shelled out good money for something that should be enjoyed.