About the Author
Alan Gilchrist CMC MIMC HonFCLIP and Barry Mahon MSc are both Associate Consultants with TFPL Ltd, the leading international organization providing specialist consultancy, research, recruitment, training and conferences for the information and knowledge sector. The contributors Bob Bater Infoplex Associates, UK Marylaine Block independent consultant, USA Rob Davies MDR Partners, UK Cathy Day Essex County Council, UK Stella G. Dextre Clarke independent consultant, UK Mike Fisher The Neil Cameron Consulting Group, UK Janice Fraser Adaptive Path, USA Alan Gilchrist TFPL Ltd, UK Angela Greenwood knowledge management expert, southern Europe John Gregory United States Postal Service, USA Manfred Hauer AGI - Information Management Consultants, Germany Sabine Kruse Henkel KgaA, Germany Catherine Leloup independent consultant, France Liz MacLachlan Department of Trade and Industry, UK Barry Mahon TFPL Ltd, UK Ruth McLaughlin information specialist, southern Europe Jo Morris Essex County Council, UK Peter Morville Semantic Studios, USA Mary Rowlatt Essex County Council, UK Elizabeth Scott-Wilson The Stationery Office, UK Camille Sobalvarro PeopleSoft, Inc., USA Derek Sturdy Granite & Comfrey, UK Genie Tyburski Ballard Spahr Andrews & Ingersoll, LLP, USA Amy J. Warner Lexonomy, USA Bob Wiggins Cura Consortium Ltd, UK.