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Most Helpful Customer Reviews
14 of 15 people found the following review helpful:
1.0 out of 5 stars
Missed the Mark?,
Amazon Verified Purchase(What's this?)
This review is from: Information Systems: Policies and Procedures Manual: 2000 Supplement (Information Systems Policies & Procedures Manual Supplement, 2000) (Paperback)
Dr. Jenkins may have 23 years as a IS practitioner and published numerous articles but on this book he clearly missed the mark. The book does provide some very general and generic information an IS manager might use but all-in-all it is a dougnut that is all hole. What this book lacks are specific examples of policies, procedures and, "real world" examples of their benefits and ROI's. Considering that the book contains the FY2000 supplements on CD it is very disappointing that Dr. Jenkins did not take the time to include examples of policies and proceedures in MS Word or PDF format that IS managers could easily load and modify to meet their own corporate needs. There is also a lack of information on "why" things are important to include or to leave out. The result is that this book focuses on a hodge-podge of random theories creating a sort of theory stew, instead of providing a meat and potatoes platter relating the theories to "real world" facts, situations, and examples. I realize that no book can contain all the policies and procedures suited to my own corporation, none-the-less I am disappointed that this book did not provide a better basis for me to work from. End thought: "I could have saved the money on this book and gotten the same information from common web sites."
10 of 10 people found the following review helpful:
1.0 out of 5 stars
Jenkins tells what to do but not why,
By A Customer
Amazon Verified Purchase(What's this?)
This review is from: Information Systems Policies and Procedures Manual (Information Technology Policies & Procedures Manual) (Hardcover)
Provides page after page of procedures to be followed for various tasks. These tasks are general enough to apply to a number of computer-related fields, but specific examples of their application are lacking.The reasoning behind the procedures is not discussed, leaving the procedures open to question. This book could have been greatly strengthened by adding some discussion and examples. For example, Chapter 6.2.2 "Data Library Operating Procedures" section A "Receiving new disks and tapes": "Upon receiving new disks or tapes, the data librarian: 1) Compares quantity received with original order... 2) Inspects disks or tapes... 3) Logs in new tapes or disks... 4) Notifies the computer operator..." (condensed for brevity) The author does not explain why checking the order should be handled by the tape librarian rather than by shipping/receiving. Other tasks mentioned, such as "the date received and vendor are also posted to the! consecutive number log" are of questionable necessity, and these questions are left unanswered. Isn't the above information available as part of the original tape order? Why include it in the log intended primarily to ensure that the proper tapes are used at the proper time? He may well have very valid reasons, but these are never explained. Similarly, his classifications seem arbitrary at times and such important data center concepts as service-level agreements with clients were never discussed.
9 of 9 people found the following review helpful:
1.0 out of 5 stars
The original book is a dud, why add insult to injury?,
By A Customer
This review is from: Information Systems Policies and Procedures Manual: 1999 Supplement (Information Systems Policies & Procedures Manual Supplement) (Paperback)
Prentice Hall may have found a title that many IT professionals are interested in, but, unfortunately, the content of the original book is far from practical and shows little REAL WORLD experience. Why Prentice Hall created a supplement is beyond me?
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