See how best-practice companies have applied information technology to knowledge management to create a valuable asset in Using Information Technology to Support Knowledge Management, the results of APQC's original research. Examine successful strategies, approaches, and tools, and understand the context of and value proposition for various approaches. Explore a methodology for implementing knowledge management systems.
Subject Matter Experts
Carla O’Dell, Ph.D., president of APQC and director of APQC’s International Benchmarking Clearinghouse
Thomas Davenport, Curtis Mathes professor and director, Information Systems Management Program, The University of Texas at Austin
Norvin Croy, president, Z-Factor Systems
Best-Practice Partners
Arthur Andersen LLP
CIGNA Property & Casualty
National Semiconductor Corporation
Sequent Computer Systems Inc.
