Customer Reviews

InnoGear MiniJam 32MB Plus MP3 Player Springboard Module (ICE) (Now with an extra 32MB)

5 star:		(1)
4 star:		(2)
3 star:		(0)
2 star:		(2)
1 star:		(0)

 

 

My MiniJam has crashed my Visor Handspring Platinum several times (any time I select "Playlist", for example), and when I asked Customer Support, was told that "a software release is scheduled for today, but as of my last check it hasn't been posted."

Also, it doesn't work when your PDA has gone into sleep mode, requiring you to stop in your tracks, turn it back on, futz with the stylus, and then operate the MiniJam controls if you want to adjust the volume, skip a track, etc. The MiniJam is really nice to work out or just walk around with, but it sure needs a helluva upgrade.

The sound is great on the MiniJam 64MB MP3 player but the user guide directions are vague. The guide illustrates step by step what to do but never discusses what to do in the event that their directions don't work. So naturally one would think to call technical support which is what I did after reading the guide and was still unable to download music to the player. Not only was I on the phone with a technical support woman for thirty minutes who didn't want to deal with the problem and kept directing me to the web page but then she mocked me in a silly voice to her coworkers as she poorly covered the phone. She claimed that I "didn't have time to read the guide" (I had told her that I was calling because I had read the guide and the instructions did not produce the result that it said it would) and mockingly bemoaned "it's not downloading" in a whiny voice. My question is, why the heck is there a technical support department if they don't want to support their products or help their customers? It was clear to me also that she was not familiar with the product enough to help me out adequately anyway. I really want to return it after that experience and after reading the other reviews about the glitches I am beginning to suspect that it truly is the MP3 player and not me, thus further encouraging me to return this item. I am going to give it one more chance but now I feel as if I can't call technical support for any useful advice.

I was able to use this product straight from the box. 64mb of RAM is a good start (about 1 hr of CD quality music). The MiniJam is expandable to 128 MB. I love the included 'extras' like Music Match Jukebox and the ability to create your own MP3 files, the Peanut Reader, and Album to Go programs. The additional 2MB of file storage space is a definite plus, especially if you have the standard version of the Visor. The only negative is the flimsy leather case included with your Mini Jam-won't protect your Visor from a fall. Would strongly recommend an Otter Box to protect your Visor.

This product would be considered a "5" out of "5 Stars" but unfortunately I can only give it a "4" account of the fact that InnoGear is shipping these units with a defect that does not allow complete formatting of addtional MMC cards which thereby limits the allowable storage capacity to 64mb's. This is a known-bug as confirmed by thier Tech-Support. Once this condition is rectified I will then give it a "5-Star Rating"

I have been using this MiniJam for my Visor Platinum for the past month, and it's the only Spring Board Module I own. Although it's rather bulky, the sound that it offers is great! I do have two 64MB MMC cards installed into the MiniJam, to offer me with 128MB of MP3 audio. Depending on your point of view, 128MB can be big, or it can be small, depending on what bit-rate you "convert" your mp3's to. 128kbs being CD quality or 96kbs being near CD quality, it all affects the amount of songs that can be stored on your two MMC cards.

Always carry spare batteries with you, or opt to purchase Innogear's MiniJam Power Pak. The earphones that came with the unit totally sucked, as one of the ear buds did not work straight out of the box. Buy a "real" set of earphones/headphones.

I had no problems with software issues. Plays great all the time! I would highly recommend this unit to anyone with a Handspring Visor, although I could not give it 5 stars, as Innogear gave me an insight.....they will come out with their new version of the MiniJam, which will be smaller.