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Showing 1-25 of 30 posts in this discussion
Initial post: Dec 28, 2011 1:24:59 PM PST
I bought 2 InnoTabs for each of my kids, so I've used this quite a bit. I've also been helping some other parents on FB's InnoTab page. So I decided to create a FAQs list that addresses many of the common issues and provide answers to them.

InnoTab FAQs by KBarrett...

Q1 - What do I need to download games, e-books, or transfer Music and Pictures?

A - You'll need an SD Card (8GB or larger) and goes in the battery compartment. You'll also want an AC Adapter.

Connect the USB chord to your PC and install the Learning Lodge Navigator (LLN) software.

Q2 - How do I register my child's InnoTab in the LLN software?

A - Click on the Image of the InnoTab and choose Add Child. Fill out all fields to complete registration.

Q3 - How do I register more than 1 InnoTab in the LLN?

A - Click on each individual InnoTab image and choose Add Child. DO NOT add children in the My Account section. It will not retain your child's information!!!

Q4 - How many V Coins do I get when I register my InnoTab and what do I get for them?

A - You get 3 V Coins per InnoTab you register. Each V Coin is worth $2.99, which will give you 3 free Games or E-Books.

Q5 - How many programs are there available to download?

A - There are 80 applications (as of 12/28/11). 90% of those are $2.99, with the rest costing $4.99.

Q6 - Where do I go to find the Games and E-Books and Transfer them to my InnoTab?

A - You MUST click on the image of the InnoTab once connected to your PC. DO NOT use the Downloads tab along the top!!! Once you have clicked on the image, you will see a Menu down the Left side of the screen. Click on the "Learning Apps Download Center". Select the Games/E-Books you'd like to buy with V Coins and/or Credit Card or PayPal. Download the apps and then Transfer them to your InnoTab.

Q7 - Can I access the Games/E-Books that I've downloaded previously?

A - Yes. Click on the image of your InnoTab to access the Menu down the Left side of the screen. Click on "My Downloads". You will see all the software programs you've downloaded and if the program(s) haven't been transferred yet to your InnoTab, you'll see check boxes next to each program. Select the check box you want and click Transfer.

Q8 - What format does Music have to be in?

A - Songs must be in .MP3 format and be free of DRM protection. Google search for DRM removal programs like TuneBite or SoundTaxi.

Q9 - How do I transfer Music to my InnoTab?

A - Click on the image of your InnoTab to access the Menu down the Left side of the screen and select "File Manager". Then choose the Music tab. Navigate to the folder where your music is stored, which will auto-populate the LLN with all the songs in that folder. Check the checkbox next to each song you want transferred and click the Transfer button. You can keep selecting songs as you scroll down the list and then Transfer in one click.

Q10 - How do I transfer Pictures to my InnoTab?

A - Use the same directions as Music, except select the Pictures Tab instead of Music.

Q11 - How do I transfer full length Movies to my InnoTab?

A - First "rip" your movie to a folder on your PC. I use DVDFab. Also only select "Main Movie" before ripping.

Then you'll need to convert the movie to an acceptable format (.AVI). Get FreeMake Video Converter and use the following steps and settings:

Step 1 - Once installed, open the program and click the +Video button.
Step 2 - Navigate to where your movie folder is and select all files in the folder and click the Open button.
Step 3 - On the bottom of the program select the "to AVI" button.
Step 4 - Click the blue sprocket or "Edit Settings".
Step 5 - Choose the following settings: (Videos display perfectly using these settings)

Frame Size = Custom, Width = 512, Height = 320, Adjustment = Auto, Video Codec = XVID, Frame Rate = 29.97 fps, Bitrate = Auto

Audio Codec = MP3, Channels = Stereo, Sample Rate = 44100 Hz, Bitrate = 128 Kbps.

Step 6 - Give the new Setting a Title like "InnoTab Settings" and click OK.
Step 7 - Choose where to save the finished AVI file.
Step 8 - Click Convert.

Finally, you can either close the Learning Lodge program and navigate to the new Drive on your PC, which is the SD Card (varies by computer) or you can take the SD card out and place it in an SD Card Reader (faster transfer speeds than through the InnoTab). Once you navigate to the SD Card on your computer, go to the LLN folder and inside you'll see a number of folders. Open the Movies folder and simply drag-and-drop the AVI file you made with the FreeMaker program into the Movies Folder on the SD Card. Once done, put the SD Card back in the InnoTab and turn it on, or restart the InnoTab for it to recognize the new movie.

Q12 - How long do Batteries last?

A - There are many reports that 4 AA batteries will only last a few hours. It is recommended that you purchase an AC Adapter.

Q13 - Why does the InnoTab keep requesting to update the Date and Time?

A - The InnoTab has a very limited internal battery to maintain the Date and Time. If the batteries wear out or it is unplugged from the AC Adapter for a long period of time, it resets the internal clock. It is best to keep the InnoTab plugged in and/or batteries are replaced as soon as they wear down.

Q14 - Can you use rechargeable batteries in the InnoTab?

A - Yes. Though you'll want 8 batteries, 4 of inside the InnoTab and 4 in the charger at all times, unless using the AC Adapter.

Q15 - Can the InnoTab recharge batteries?

A - No.

Q16 - Is there an Alarm Clock included with the InnoTab?

A - No. The original press release stated that it would include an Alarm Clock, however, there is not one. Maybe with a future Firmware update, but not keeping my hopes up.

Q17 - Is there an update for the InnoTab?

A - Yes. In the LLN, click on the InnoTab image and on the Menu down the left side of the screen, click on "Update InnoTab". Follow the prompts and choose to Update InnoTab. The latest Firmware version is 6.10914 as of 12/28/11.

Q18 - Where do I access the Games/E-Books that I've downloaded to the InnoTab?

A - On the InnoTab, click on the Downloads icon, at the bottom will have the Games, E-Books and Other options.

Q19 - How do I track my Child's Progress?

A - You MUST click on the InnoTab image first, or see the Menu down the leftside! Then click on the "Progress Log" on the Top Menu bar.

Q20 - The LLN keeps saying I need Flash Player. How do I get Flash to install correctly?

A - Uninstall your Flash Player then open the LLN program. When it asks you if you want to install Adobe hit "Yes", pick the windows 7 32bit, then on the browser question DO NOT put in Internet Explorer, instead choose "Other Browsers".

Q21 - How do you know so much about Swallows?

A - You've got to know these things to be King.

Posted on Jan 3, 2012 11:26:49 AM PST
B. Bowen says:
my granddaughter keeps deleting her music and games someway and we don't know how she is doing it...anyone have any ideas how they delet and how to fix it so she can't delete all her games and music? she is only 4 years old so she don't know what she is clicking...lol

In reply to an earlier post on Jan 3, 2012 12:44:31 PM PST
Actually, deleting music and games is very easy on the InnoTab, and there is no way to prevent it. The problem is the Delete option is right on the screen as the music or game, so all your granddaughter has to do is press that delete icon, and it'll ask if she's sure, and once she presses Yes, it's gone. All you can do is teach her to NOT press that delete icon.

In reply to an earlier post on Jan 6, 2012 6:17:49 AM PST
There is a garbage can icon on the bottom of the screen when in a song or picture. Just tell her not to click that :)

Posted on Jan 7, 2012 2:00:26 PM PST
RL says:
Two weeks after Christmas, and my son drops it face down and cracks the screen. Now the touch screen will not respond. Does anyone know if this can be replaced/repaired?

In reply to an earlier post on Jan 9, 2012 12:14:10 PM PST
You will want to contact VTech and see if it is covered under their warranty. If not, then I'm afraid there isn't anything you can do except buy a new one.

Posted on Jan 15, 2012 7:20:17 AM PST
Freemake isn't made for a mac?? If i have a mac how would I convert my .avi to the proper size?

Posted on Jan 23, 2012 6:58:40 AM PST
L Flaxman says:
Can anyone tell me how to load my childs progress on the innotab, I have registered it, downloaded the learning lodge navigator, she has a profile, but there is no info for the games she has played. Thanks

Posted on Mar 31, 2012 4:26:15 AM PDT
can any childs e-book be down loaded to my sons innotab.

Posted on Apr 13, 2012 2:45:45 AM PDT
J says:
Ive dented the screen a little on my daughters innotab but ive brought so many games i dont wan to buy a new innotab and have to pay out more to replace the games...does anyone know if its possible to transfer the games i have to a new innotab??

Posted on Apr 29, 2012 8:04:13 PM PDT
Yoshi says:
J, every game you've downloaded on the Innotab is in the Learning Lodge Center that you downloaded in order to get the games in the first place.

Posted on Apr 30, 2012 6:26:54 AM PDT
J says:
I know that but was just unsure if they would be able to be put onto another innotab or if im only able to have them on the existing innotab.

Posted on May 27, 2012 7:36:02 PM PDT
2Fast4Love says:
I followed the instructions about opening the Learning Lodge Navigator to retrieve the games my child deleted.
I "removed" the games from the innotab in the box on the right. I then checked the now highlighted games in the box on the left. I am currently processing the transfer. I think it will work. Yes! It worked.

Posted on Jun 17, 2012 3:21:18 PM PDT
I wish vtech had more cartridges for the InnoTab. I read that they are coming out with 2 new new versions of the InnoTab. One with a built in camera/video recorder and one with wifi that connects to the Learning Lodge Navigator. I know they have a lot of apps but has anyone heard about any future plans for more cartridges?

Also to the person who asked if you can transfer apps you purchased for one InnoTab to another the answer is yes. My 2 grandsons both have InnoTabs and when we purchase apps they both get to pick one and we are able to put both their choices on both InnoTabs.

In reply to an earlier post on Jul 23, 2012 7:18:24 AM PDT
Kay Smith says:
lock the Sd card and she cant delete anything you have downloaded

In reply to an earlier post on Jul 23, 2012 7:18:58 AM PDT
Kay Smith says:
Lock the sd card and she cant delee anything you have downloaded to it.

In reply to an earlier post on Oct 5, 2012 1:11:42 AM PDT
Caren P. says:
There is a way to prevent it.. Go to settings,then parents settings then hold the question mark icon (?) then it will go o all the innotab icons like photos,movies,games etc. Just hit on button and it will lock it.. Now your kids can't erase all your games, and videos and everything.. Hope this help..

In reply to an earlier post on Oct 10, 2012 6:25:12 PM PDT
how do you remove profiles? My daughter's friend took up the extra spots on her sisters innotab. I cannot figure out how to delete them. Please help. thanks!!

In reply to an earlier post on Oct 24, 2012 5:30:59 AM PDT
Rose says:
Thank you for Q19! It's not at all intuitive.

Posted on Oct 27, 2012 10:11:51 AM PDT
Jon Asencio says:
Does this have Internet access?

Posted on Nov 18, 2012 8:00:58 AM PST
The screen on my daughter's Innotab recently started displaying a green tint. White backgrounds are no longer white, they are green. All the colours RED GREEN and BLUE seem to be working. I have installed the latest firmware so no I'm suspecting the hardware. Has anyone else had this / fixed this?

In reply to an earlier post on Nov 18, 2012 8:02:44 AM PST
The Innotab does not have internet access but you can download and install games via your PC from the Internet using the Learning Lodge Navigator software. Not sure about the Innotab 2.

In reply to an earlier post on Nov 19, 2012 4:17:52 PM PST
paula rohr says:
Did you get a reply yet?

Posted on Dec 31, 2012 7:39:25 PM PST
Susan Tyler says:
dvd catalyst 4 is an awesome program for putting full length movies either from dvd's or downloaded to pc on the innotab 2 you can pretty much rip from any movie and convert it for the innotab in under 20 min

In reply to an earlier post on Feb 1, 2013 5:05:06 AM PST
Dawn Spatta says:
Is this on the innotab 1 or 2? On the machine itself or on the LLN? I can't seem to find 'parent settings'.
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Participants:  24
Total posts:  30
Initial post:  Dec 28, 2011
Latest post:  Jan 8, 2014


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