Customer Reviews

Innotek Basic In-Ground Pet Fencing System, SD-2000

5 star:		(24)
4 star:		(14)
3 star:		(4)
2 star:		(7)
1 star:		(4)

 

 

We've had this product for about 3 years, and absolutely love it. We live on a fairly busy street, and even though we have a fenced in back yard, our schnauser always found a way to get out. We even tried a screw type of stake in the back yard however, within a month, he figured out how to unscrew it from the ground. After that, we used the same steel cable to attach him to the garage, he somehow snapped the cable!

It was when we went looking for him after the cable snap, that we saw him down the street, crossing the street directly in front of a car! Our hearts both jumped and we decided right then and there that since nothing else had worked, we were going to get an electric fence.

We went to our local Menards, and found the SD-2000. It was on sale, so we went ahead and got it. Now, don't let anyone fool you, putting this thing in is no easy chore. It took us a few days to bury the wire for it. However, once that hard work was out of the way, everything else has been great! In less than two weeks of following the instruction DVD, our 2 year old pup was completely trained! He hasn't tried to leave the yard since!

Without this product, we feel almost certain that we would have experienced the tragedy of finding our dog in the middle of our street. This is something that no pet owner ever wishes to face, and for that we say THANK YOU! to Innotek.

It worked - for a while.

Customer service at Innotek is the pits. I felt like I was bothering in the guy on the phone.

I had to call because my transmitter stopped working. If you read the warrentee, it is not covered for lightning stikes. One of the first questions is "Could it have taken a lightning strike?" How would I know. The wire is in the ground outside. I guess it could have. Try to prove there was no lightning near by. I realize now it was not engineered to survive any near-by strikes so they will not cover the transmitter.

When I asked if there was any options, he tried to sell me a $250 dollar system. No offer to fix it or replace it. Price for just the transmitter $60 + S/H. I am now looking for a different brand system for not much more. That way I will get a new transmitter and new collar and, hopefully, a friendly CUSTOMER service..

Yes, I will avoid this brand.

This system worked great at first. However, once the batteries died in both of our dogs' collars and we had to replace them, neither collar would work at all. Calling Innotek was useless. These collars lasted just over a year and since they were out of warranty the only thing they could do was give us a credit towards the purchase of new collars. They did not care that their product was defective. We will never buy another Innotek product again knowing that once the warranty has expired so does the usefulness of their product.

I installed this product myself last summer. Over the winter the transmitter was damaged. I contacted innotek via email, and they responded very quickly. I was expecting a battle from what some other people have posted in their reviews, but they offered to replace the transmitter at no cost. No fighting or questions about it.
I would highly recommend this product to anyone who has a dog that likes to wander down the street. It really works great.

Simple and inexpensive. Works well.

Installation tips: Layout the wire where it is to be installed and test this. Next, using a flat-blade spade shovel, have the lead person step on the shovel a couple inches into the ground and pull it back towards them. This creates a wedge opening. The person a few feet behind them tucks the wire in and steps on the ground closing the opening.

Easy to install.

My Pekingese was going to be confined to a kennel because the fence would not hold her. She is tiny and every time she took off for a few hours I was in a panic. She wanted to herd goats and chase chickens and just be a dog. She is trained to come, sit lay down and walks well on a leash but when she gets bored off she goes. The innotec underground fence worked but did take time to train her. When she hears a high tone she backs away from the noise, if she moves closer she gets a little vibration and she backs away again. She does not go into the shock zone.

For a basic, barebones fence, it seems fine. Don't have the dog trained completely yet, but it works.

For installation, try a power edger. I got a special modded version from the local rental place for about 18$, it took me about an hour, or less to dig about 600 feet, and then about another hour to lay down the wire. You can also rent a 4 inch trencher that lays the cable for you, too. Rental places will know what you need, so just tell them what you are doing.

I gave it a 4 cause there is no way to adjust the zap that the dog receives, and I felt so horrible watching the Lhasa apso fly up in the air as he hit the edge, but I know we both would feel worse if he flew out the door, (accidents happen) and got ran over and killed or maimed. Or wandered off and got lost and starved to death.

You might need more wire.....

I checked out these invisible fences everywhere, comparing prices before I bought. Amazon has the best deal with the Innotek...and I'm so thrilled I went with the bargain. I have 4 Lhasa Apso...and they are stubborn little suckers. But this fence, only turned 3/4 of the way up, manages to keep them in, and they've actually learned where their boundaries are...I can turn the fence off and they still won't go beyond that point. I'm not going to pretend it wasn't hard work installing the wire...it wasn't difficult, just alot of work...you have to bury the wire, at least an inch to be safe, we found--so someone has to dig and someone has to push in the wire and cover it up. By the time we were done, we'd perfected it, and it was much easier, but it was hard work. But well worth it!! I now feel safe leaving my babies outside when I leave home, and no worries that they won't be safely inside their boundary when I come home...and for such an awesome price!! And the shipping was FAST...I got it within 2 days of ordering. Very impressed, and thrilled with my purchase. Would recommend this to anyone who has pets!!

The Innotek system was easy to install and is working like a charm. I have no experience with more expensive systems but I can't see why anyone with a small to average boundary need would ever need anything more than what this basic Innotek package provides. The kit also leaves nothing to be desired for installation. I am very happy with this product.

Two of my dogs were tearing up my grape vines. My wife and step daughter said I couldnt give the dogs away so I started looking for a way to keep them out without putting up an ugly barrier. This system worked great for me. After setting up the fence I put the collars on and let the dogs loose. They got a nice little shock and now run as soon as they hear the warning beep. My wife got home and watched the DVD and to my amusement.. LOL... You're suppose to train the dogs without shocking them first! My wife started the training routine without the shocking contacts on the collars but we noticed (right away) that they didn't need the training because of their initial shock therapy. Now the dogs roam the yard with the non-conductive contacts on (they never get shocked with them on, they only here the warning beeps) and wont go past the parameter. Well the dogs got a crash course, my grape vines will live, the wife and kids are happy that the dogs don't get shocked, so I'm very happy.

Maybe I should have watched the DVD and trained the dogs first but now that they got a small taste of what the collar can do... they stay away from the parameter and I saved weeks worth of training. If they ever get smart and figure out that the collar only beeps I'll put on the conductive contacts and they learn a lesson again.

Just in case anyone is wondering... I tried the collar on around my forearm (with the conductive contacts) and the shock is not painful. It made my muscle jump almost like a small muscle spasm but it was not painful. I would feel safe putting this collar on my kids but my they refuse to test it out and my wife would kill me..