Top critical review
110 of 114 people found this helpful
Waste of money...
on October 26, 2010
I purchased this product and needed to get some assistance with saving the converted images from negatives. I emailed their "support" address at firstname.lastname@example.org three times in a week for help. After a week and not receiving an email back, I decided to call their help line to try and get the issue resolved. Once on the phone with a rep, he was very short and completely oblivious towards the situation and lack of response via email. He didn't apologize at all for the inconvenience but ask for the model number twice (apparently he wasn't listening the first time) and needed my full name, email address and additional information before he was able to answer my question. I ended the conversation more aggravated than before the call. I thought my question was fairly simply and the problem easily solved, but this company isn't concerned about customer satisfaction. As far as the actual product goes, it is a fairly inexpensive model and so you get what you pay for. If you need to convert negatives to .jpg format to reprint, the quality isn't that great. In all honesty, maybe the photos would print clearer if the pic was saved, but I wouldn't know. Good luck if you purchase this, hopefully you won't need company support. I returned the item and will not purchase from this company in the future.