Top critical review
78 people found this helpful
Poorly packaged Caterpillars arrived dead
on July 22, 2011
I ordered this for an 8yr old's birthday. She was so excited when this thing showed up at the door.
1. First thing I noticed when this showed up is that it was sent pre paid first class mail; no upgraded shipping. Not even Priority Mail.
2. Second thing I noticed was that the box was warm. It was July. In Phoenix, AZ.
2. The mailman handed this package to me at my front door; it did not sit in my mailbox for even a minute.
3. It came in an uninsulated cardboard Box, with no cold pack, no styrofoam beads, nothing. Just plastic cups inside a bare cardboard box.
To summarize: Insect lore mailed this to Phoenix Arizona. By first class mail. With no cool pack. In an un-insulated box. In July.
Needless to say, all the larvae were dead on arrival.
I called Insect Lore to report this. The reply I got was "We do not ship to Arizona until September". I replied, "What are you talking about? I just ordered on your web site from the certificate I got inside the Butterly Bungalow kit, and I am now holding 2 cups of dead insects?". The reply was "Oh you ordered on the internet? Thats why!". It is MY fault for ordering on their web site, just like the instructions on the certificate says I should?!!
The box was mailed from CA (next door state to AZ)on July 14, and it got to Phoenix on the 21st!! One week, in AZ heat, in an uninsulated box!!
I accepted a replacement certificate as compensation, which I hope to receive in the next few days. But that is not the point. The point is that their web site's shipping system is defective, they are killing these animals needlessly and the little girl was terribly dissappointed to receive her butterflys dead. They KNOW that ther web site does not make exceptions for extreme weather. Why don't they fix it, then?
Any company that handles live animals, especially ones that are sold as pets to liitle children, should be more responsible than this company is.