- Paperback: 266 pages
- Publisher: Amer Society for Quality (April 1998)
- Language: English
- ISBN-10: 0873894316
- ISBN-13: 978-0873894319
- Product Dimensions: 11.2 x 8.8 x 0.8 inches
- Shipping Weight: 1.7 pounds
- Amazon Best Sellers Rank: #10,161,208 in Books (See Top 100 in Books)
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