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2 Reviews
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4 of 4 people found the following review helpful:
5.0 out of 5 stars
Perfect for call center management,
By A Customer
This review is from: Inspiring Call Center Performance (Audio CD)
It's very motivational and also provided several strategies to help our call center perform better. We have retention and hiring issues. We also have difficulty with consistency in our center. This book gave our supervisors great ideas! The consistent theme we all agreed after listening to this book was "People Matter"!
4 of 4 people found the following review helpful:
5.0 out of 5 stars
Great training for our managers and trainers!,
By A Customer
This review is from: Inspiring Call Center Performance (Audio CD)
Our company always looks for ongoing training materials for our call center management team. This audio book is exactly what we were looking for. It is divided into chapters, and we conducted a team meeting about each chapter after listening. I highly recommend this audio book for anybody who supervises a call center. It is PACKED with creative ideas - we're going to listen to Inspiring Call Center Performance, and use the information to motivate our agents.
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Inspiring Call Center Performance by Dan Coen (Audio CD - April 4, 2003)
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