Customer Reviews

DELL Inspiron 1720 17" Widescreen Notebook, 2.0GHz INTEL CORE 2 DUO, WiFi, 4GB RAM, 320GB, CDRW/DVDRW+DL, Webcam, Bluetooth, Windows Vista Home Premium

5 star:		(1)
4 star:		(1)
3 star:		(0)
2 star:		(0)
1 star:		(8)

 

 

I ordered a Dell Inspiron laptop 1 1/2 years ago and it worked great until recently. The screen went black and the system would not start. Turned out that the video card had failed.

I contacted Dell customer support to activate my next business day warranty and after more than a week I have gotten nowhere with them. My claim has been "escalated" twice with the same excuses and refusal to fix the problem. They claim they have no video cards in stock and I will have to wait 2-3 weeks for a replacement card, 2-3 weeks for a loaner system, or 2-3 weeks for a replacement system -- basically my NEXT DAY warranty is anything but.

I explained that this is a mission critical system and a 2-3 week delay is unacceptable given the high price I paid for the next day warranty. I offered to take another make or model of graphics card and even offered to go buy the card myself if the agreed to pay
for it.

They refused to help in any way. So, I am left with a useless laptop for 2-3 weeks until it becomes convenient for them to honor the
warranty. I will never buy another Dell product again and recommend that others who are not technically experienced with fixing computers or that need a "mission critical" system that they look elsewhere because Dell cannot be relied upon to fix broken systems in a timely manner.

Dear Users,

I have just commited a blunder by getting this trouble home. The Inspiron 1720 has caused me so much anxiety and waste of time for me. The blue screen popsup and keeps restarting. the updates of the VGA drivers dont fix like its mentioned in the dell support site and the support team doesnt have any answers either. The system hasnt been properly tested b4 it was brought out and I have been denied exchange with another model. I bought a new sony vaio and it works fine. rot in hell inspiron 1720.

I agree with the other reviews. I bought the Dell 1720 laptop online after a bit of research (not enough obviously) and I have had noting but problems. Blue screens, video card crashes, incompatible software. This laptop cannot perform the simplest tasks without struggling. This product should be recalled and blacklisted.

The after-sales support was horrendous - no one knew how to fix the laptop after hours & hours on-hold with Indian Call centres. Once elevated, they could do nothing further, not even a refund or exchange. I will be sending them a legal letter shortly, considering the amount I paid and the promises made.

STAY AWAY FROM ANY PRODUCT WHERE YOU CANNOT WALK INTO A STORE, GET FACE-TO-FACE CUSTOMER SERVICES AND GET A REFUND!!!!!

STAY AWAY FROM ANYTHING DELL!!!

After few months problems with the blue screen. I can not use the notebook because of this issue. I sent it to Dell. Again after some time the same problem occures. It is not worth its price.

I have never dealt with a computer failing so many times. I have not experienced the blue screen of death yet, but have had to wipe the memory clean at least 5 times now. Needless to say, I am clinging to my jump drive. Do not plug your Inspiron 1720 into a projector either. This will cause the computer to freeze almost every time when you go to unplug it. I am just trying to be honest and do not want anyone to buy this product from smell, I mean dell. I can't believe they would release a product on the market knowing that it had so many flaws. If you value your hard earned dollars, invest in something else, $800 worth of toilet paper would be more useful than this computer.

After paying Dell nearly $600 to fix their problems in May 2010, this computer has now failed again with the same problems. My computer guy told me to call it a lesson learned and stop wasting my money fixing it. I ordered an HP. No more Dells in this house after this piece of trash.

I HAVE HAD NOTHING BUT TROUBLE WITH THIS PIECE OF CRAP. THE ONLY NICE PART IS THE 17" SCREEN. THE VISTA SUCKS IT CONTINUELY CRASHES.
MY FRIEND WORKS WITH COMPUTERS & SUGGEST I DISPOSE OF IT. NOT WORTH TRYING TO PUT WINDOW XP INSTALLED. I AM FED UP WITH ITS PERFORMANCE WHEN & IF IT DECIDED TO WORK. HORRIBLE .

Don't have any idea where these reviews are coming from. My family all together own 5 of these laptops and not one of them has had an issue. Love the integrated webcam and the 8600GT card has worked well with the kids and games they play.

I bought one used a few months ago & I haven't has any issues at all.
I bought another one this month & use it daily. It has been rock solid.
The only difference is that I immediately upgraded to Window 7 from Vista.

I purchased a Dell Inspiron 1720, refurbished, and it has been nothing but trouble since the box was opened. During the "Computer Set-Up" Vista crashed & rebooted the machine. It kept randomly rebooting, without any rhyme or reason: While I was looking at the installed programs; When I tried some of the pre-packaged games (solitaire); When I was online using Windows Explorer; When I was using my Firefox browser. It would restart with multiple programs or a single program running.

The obvious fix was to upgrade to Windows XP. Except that this machine is engineered so that it is not backwards compatible with any OS prior to Vista.

It was even replaced with another refurbished machine which crashed just as frequently and inexplicably.

Then they replaced some of the hardware (CPU & Hard drive) and returned it without reinstalling the operating system or any software. After I did that the computer continued to randomly reboot. Now they want to return to the beginning and make me do their diagnostic work for them instead of making good on their poorly designed machine.

Buy something else instead. There has not been one PC in my possession that has not needed serious effort to get to work at the most basic level, and this machine continues that experience. Save your money & aggravation...buy some other system.