New Tan Instant Gazebo Offset Patio Umbrella W/ Mesh

Product Details

• ASIN: B003KJVVYM
• Average Customer Review: 2.6 out of 5 stars  See all reviews (14 customer reviews)
• Amazon Best Sellers Rank: #40,669 in Patio, Lawn & Garden (See Top 100 in Patio, Lawn & Garden)

Customer Reviews

Most Helpful Customer Reviews

19 of 19 people found the following review helpful:

1.0 out of 5 stars NO WARRANTY - Plastic parts broke, poor workmanship, July 14, 2009

By 

Holly Lambert "Holly" (Detroit) - See all my reviews
(REAL NAME)   

At this price, wasn't expecting the greatest, but did expect it to be used more than 4 times. Bought a base, that helped with the tipping over. The first time used with a base, we had a slight breeze come up. Broke 3 of the plastic pieces because it wanted to twist and turn!!! There is NO airflow through the top to help with this problem. By the way it broke the plastic pieces, you would of thought we had a tornado come through. I mean, I am talking the gentlest of breezes. The umbrella is now inoperable and unusable. Emailed Best Choices about this figuring that there was at least a 1 year warranty on it. Nope, nothing they can do about it. Not even a hint on where to get replacement parts. My advice - Buy a umbrella with metal parts. At least it will take a few years for the parts to start rusting!! Great concept though, just poor workmanship.

17 of 17 people found the following review helpful:

1.0 out of 5 stars Disappointed, July 11, 2009

By 

L. Bailey "Just A Guy" (New York, NY United States) - See all my reviews
(REAL NAME)   

I was excited when I purchased the item online, but that excitement quickly changed when it arrived. The shipping was fast enough, but the product was obviously used. All the packaging was old and the base and frame had scratches all over. Additionally, several plastic pieces showed previous use. To make matters worse, no documentation came with the product. There was no warranty, no assembly instructions, no operation information, and no safety guidelines, which is typical of any product of this kind. I contacted the seller, BestChoiceproducts, and was told that the product does not have any documentation of any kind, which I find hard to believe. Their customer service told me that they would provide a "FULL" refund, EXCEPT that I had to pay to ship the item back to them. However, since they are so benevolent, I was told that they would refund me $15 if I chose to keep the item in its current condition. I contacted AMAZON about BestChoiceproducts's refund policy, which did not mention that buyers had to pay for return shipping. Amazon indicates that I am due a full refund and that I do not need to pay for return shipping. Waiting to see how this ends, but BUYERS BEWARE of BestChoiceproducts.

17 of 17 people found the following review helpful:

2.0 out of 5 stars Great concept, poorly made, July 2, 2009

By 

K. Reichert - See all my reviews
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Amazon Verified Purchase

I purchased this umbrella for my patio in Seattle. The feet aren't wide enough to support the product. So we strapped it down by placing weights on the feet. This helped it to stand up without tipping forward, until a very small summer breeze blew through. The cloth acted as a sail and began twisting the umbrella back and forth, side to side. The corners would dip down to about 3 feet, then fly back upwards. The plastic cap that holds the arm in the upright position only stays on for about 10 minutes. Then it pops off causing the umbrella part to fall downward a few feet. The two knobs that are supposed to keep the arm from twisting around the base do not hold, and eventually loosen after a few minutes.

You could probably screw it down to a wood deck (hardware not included) and then stake down each corner. But that defeats the purpose of it being adjustable.

I know it sounds like it went thru a hurricane, but that was just a lazy afternoon in the breeze. After a week of flapping, twisting and dipping, we have given up on it.

I'm not paying money to ship it back but if you're still interested in the product check craigslist. That's where mine will be.