Integrating ERP, CRM, Supply Chain Management, and Smart Materials [Paperback]

Dimitris N. Chorafas (Author)

Book Description

ISBN-10: 0849310768 | ISBN-13: 978-0849310768 | Publication Date: May 31, 2001 | Edition: 1

Organizations enjoy two kinds of strategic advantages. One is transitory: being in the right place with the right products at the right time. The other comes from having first class management and instituting processes that mobilize an organization, keeping in ahead of the competition. Which would you like to count on for your organization's success?

Integrating ERP, CRM, Supply Chain Management, and Smart Materials explores how to create business opportunities and reap savings by:

Restructuring and updating of ERP and CRM software as it integrates supply chain management and delivers new killer applications

Evolving opportunities that will develop from the implementation of smart materials, automatic identification, classification systems, and quality assurance projects

Auditing the implementation, operation, and maintenance of ERP and CRM software as well as the corrective action taken on the basis of results

Internet commerce, online supply chain, and advances in technology - all available at increasingly lower costs - make systems of the past obsolete. However, just as new technology creates new opportunities, it can also create unforeseen consequences. By binding a wealth of interdependent issues between the covers of one book, Integrating ERP, CRM, Supply Chain Management, and Smart Materials gives you the tools you need to create proprietary, high value-added solutions.

Product Details

• Paperback: 408 pages
• Publisher: Auerbach Publications; 1 edition (May 31, 2001)
• Language: English
• ISBN-10: 0849310768
• ISBN-13: 978-0849310768
• Product Dimensions: 10 x 7 x 0.9 inches
• Shipping Weight: 1.7 pounds (View shipping rates and policies)
• Average Customer Review: 3.0 out of 5 stars  See all reviews (2 customer reviews)
• Amazon Best Sellers Rank: #2,407,877 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews

5 of 6 people found the following review helpful:

5.0 out of 5 stars Interesting combination of blue sky and practical, September 22, 2001

By 

Mike Tarrani "www.tarrani.com" (Deltona, FL USA) - See all my reviews
(COMMUNITY FORUM 04)    (REAL NAME)   

This review is from: Integrating ERP, CRM, Supply Chain Management, and Smart Materials (Paperback)

This book is difficult to classify other than it ties together a number of related, but different, disciplines. It is also one of the most interesting books on ERP, CRM and SCM I have ever read because of the eclectic array of topics and fascinating points of view.

Chapters I liked based on professional interest are: Auditing the Implementation, Operation and Maintenance of ERP Software, The Ongoing Change in the Practice of Auditing Information Technology, Auditing Supply Chain Solutions and Enterprise Resource Planning Systems, Case Studies in Auditing a Company's Financial Statements and Other Reports, Auditing the Security/Protection Methodology and Providing Improvements. These are solidly written and thoroughly cover all aspects of the topics. This is no surprise if you are familiar with Mr. Chorafas' work, which is heavily slanted towards financial management.

I also liked "The Next Frontier in Technology and in Supply Chain Management", which is one of the more visionary chapters in the book. It also has one of the longest titles I have ever seen (I truncated the complete title name). Unfortunately, like the title, well crafted sentences are not a hallmark of Mr. Chorafas' writing. Despite that, the information he provides between the covers of this book is thought-provoking and excellent fodder for long-range strategic planning.

If you are an architect, strategic planner of CIO of a company that employs or plans to employ any two or the three foundation systems discussed in this book (ERP, CRM or SCM) this book is essential reading. It is also an excellent resource for consultants who specialize in any of the three system types.

5 of 8 people found the following review helpful:

1.0 out of 5 stars Great Titles/ Poor Content, November 7, 2001

By A Customer

Amazon Verified Purchase

This review is from: Integrating ERP, CRM, Supply Chain Management, and Smart Materials (Paperback)

Chorafas book is tedious to read. The titles are excellent, but the majority of the time I found the content under the title poorly researched, off the subject or focused only on one insignificant point instead of the subject title.