Willingham, founder and CEO of Integrity Systems, Inc., has helped large organizations around the world (including Johnson & Johnson, IBM, and the Library of Congress) enhance their customer-service skills through his seminars and training sessions. The major tenet of his philosophy is that the success you achieve directly relates to the value that you create for others. This success secret applies to both large and small companies and is particularly effective for the small entrepreneur, because the lessons in this book must be applied at the personal level, where the interaction between customers and company reps occurs. Willingham does much more than provide training for improving customer service; although he never comes out and says it, there is a spiritual component to his viewpoint. He asks the deeper questions such as, What is your purpose and what brings true happiness? Through this discovery process, Willingham helps anyone from CEOs to office workers discover the rewards of creating value by taking responsibility and tackling problems.
David SiegfriedCopyright © American Library Association. All rights reserved
Review
"A tremendously enriching book filled with deep-rooted, unchanging principles that work. Trust, the glue of life, is founded on integrity."
-- Dr. Stephen R. Covey, author of The 7 Habits of Highly Effective People and The 8th Habit: From Effectiveness to Greatness
"Based on the belief that 'success is the by-product of the value you create for others,' Ron Willingham guides the reader through a series of thinking patterns, actions, beliefs, and behaviors that cannot fail to increase levels of success and personal growth. Integrity Service is a book not to be missed."
-- Ken Blanchard, coauthor of The One Minute Manager and Customer Mania!
"Ron's unique ability to connect with his readers and use real-life examples to find the relationships among integrity, service, and results makes his new book compelling and timely. His call to service will challenge and reward you both professionally and personally."
-- Marvin Girouard, chairman and CEO, Pier 1 Imports
"After forty years in the hospitality/services industry, I know that Integrity Service effectively explains all aspects of service in the business world. It confirms the same philosophy and integrity I have used with my own employees and customers over the years. I strongly recommend and encourage those starting their career, or anyone at any level seeking synergy, to read this book."
-- Armando Arribas, director, Catering and Convention Services Parks and Resorts, Walt Disney Company, Orlando
"Integrity Service provides terrific, practical advice for professionals who truly desire to develop a customer-focused culture. As always, Ron Willingham puts the focus on people: their needs and desires and those who serve them."
-- Beth Daniell, vice president, sales and marketing, American Red Cross
