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Integrity Service: Treat Your Customers Right-Watch Your Business Grow Paperback


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Integrity Service: Treat Your Customers Right-Watch Your Business Grow + Integrity Selling for the 21st Century: How to Sell the Way People Want to Buy
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Product Details

  • Paperback: 288 pages
  • Publisher: Free Press; Reprint edition (September 21, 2013)
  • Language: English
  • ISBN-10: 1476763321
  • ISBN-13: 978-1476763323
  • Product Dimensions: 8.9 x 5.9 x 0.9 inches
  • Shipping Weight: 11.2 ounces (View shipping rates and policies)
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (10 customer reviews)
  • Amazon Best Sellers Rank: #237,460 in Books (See Top 100 in Books)

Editorial Reviews

From Booklist

Willingham, founder and CEO of Integrity Systems, Inc., has helped large organizations around the world (including Johnson & Johnson, IBM, and the Library of Congress) enhance their customer-service skills through his seminars and training sessions. The major tenet of his philosophy is that the success you achieve directly relates to the value that you create for others. This success secret applies to both large and small companies and is particularly effective for the small entrepreneur, because the lessons in this book must be applied at the personal level, where the interaction between customers and company reps occurs. Willingham does much more than provide training for improving customer service; although he never comes out and says it, there is a spiritual component to his viewpoint. He asks the deeper questions such as, What is your purpose and what brings true happiness? Through this discovery process, Willingham helps anyone from CEOs to office workers discover the rewards of creating value by taking responsibility and tackling problems. David Siegfried
Copyright © American Library Association. All rights reserved --This text refers to an out of print or unavailable edition of this title.

Review

"A tremendously enriching book filled with deep-rooted, unchanging principles that work. Trust, the glue of life, is founded on integrity."
-- Dr. Stephen R. Covey, author of The 7 Habits of Highly Effective People and The 8th Habit: From Effectiveness to Greatness

"Based on the belief that 'success is the by-product of the value you create for others,' Ron Willingham guides the reader through a series of thinking patterns, actions, beliefs, and behaviors that cannot fail to increase levels of success and personal growth. Integrity Service is a book not to be missed."
-- Ken Blanchard, coauthor of The One Minute Manager and Customer Mania!

"Ron's unique ability to connect with his readers and use real-life examples to find the relationships among integrity, service, and results makes his new book compelling and timely. His call to service will challenge and reward you both professionally and personally."
-- Marvin Girouard, chairman and CEO, Pier 1 Imports

"After forty years in the hospitality/services industry, I know that Integrity Service effectively explains all aspects of service in the business world. It confirms the same philosophy and integrity I have used with my own employees and customers over the years. I strongly recommend and encourage those starting their career, or anyone at any level seeking synergy, to read this book."
-- Armando Arribas, director, Catering and Convention Services Parks and Resorts, Walt Disney Company, Orlando

"Integrity Service provides terrific, practical advice for professionals who truly desire to develop a customer-focused culture. As always, Ron Willingham puts the focus on people: their needs and desires and those who serve them."
-- Beth Daniell, vice president, sales and marketing, American Red Cross --This text refers to an out of print or unavailable edition of this title.

More About the Author

Ron Willingham is founder and CEO of Integrity Systems, Inc., an international training and development company with more than 1.5 million graduates in 80 nations. His organization is the leader in helping organizations succeed with ethical, values-driven people-development strategies. Integrity Systems's client list reads like a Who's Who of business: Johnson & Johnson, American Red Cross, IBM, The Guardian Life Insurance Company, Principal Financial Group, Franklin Templeton, and more than 2,000 others. He is the author of Integrity Service and Integrity Selling for the 21st Century. Willingham lives in Phoenix, Arizona.

Customer Reviews

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Most Helpful Customer Reviews

3 of 3 people found the following review helpful By Oren Dreeben on November 8, 2005
Format: Hardcover
What a great book! Integrity Service has so much more than your typical "how to" book on customer service. Ron Willingham takes the reader deep into valuing, listening, and really understanding the customer. Be careful! You may come away from this book with not only a thorough knowledge of customer service, but also profound personal growth.
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3 of 3 people found the following review helpful By james s hinshaw on November 6, 2005
Format: Hardcover
A great read. I have just finished Ron Willingham's book, "The People Principle", and expected good things, was not disappointed. He makes the difficult process of working with different types of people easy to understand. Good material for the new service/sales employee, or the seasoned veteran. A management team could go through each chapter on a regular basis with their employees as a learning process.

Jim Hinshaw

Ft. Collins, CO
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3 of 3 people found the following review helpful By Fishman on November 4, 2005
Format: Hardcover
This is a great read. I found it flowed very well with practical idea's. Like his other books, Mr. Willingham does a great job of reminding you of the simple things that work so well in separating you from others so that you build relationships. I really like the way he gives you an example of the idea, then shows you how to use it so you can apply it to the real world. One example would be the sections on communicating with different styles of people, so you can match that commication style. I have found this is so true and useful. More companies need to follow these basic practices on service.
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3 of 3 people found the following review helpful By Michael Thomas on November 1, 2005
Format: Hardcover
I've followed Ron Willingham's work for over a dozen years. I've read, I think, every book he has written. Ron's gift is writing in a way that most of us think, which makes the ideas he presents practical and reasonable. Most importantly, he makes the subject of service relevant for the reader. This book is for anyone that works with or for, front-line, customer contact people.

Mike Thomas

Pensacola, Florida
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1 of 1 people found the following review helpful By John Williams on November 14, 2005
Format: Hardcover
Great job! Easy read, and gives me some practical tips for the customer service group in our organization. Important, timely, solid.
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