After reading the majority of the reviews listed for this item, I was pretty nervous but went through with the purchase. I am so glad I did!! Yes...setting up the machine can be VERY tedious. But once it's set up to the style in which you need the paper folded in, this little machine gets the job done!! I work for a small office but the mail loads are far from small...this machine cuts at least an hour off my 'mail-prep time'. Aside from setting the machine up (I did it myself, it was a pain!) the only other 'bad' thing I'd have to say is, there is a dust protector piece that covers the paper-feeders under the tray...you do not need that. In fact, it helps the jamming process...get rid of it. Just keep an air-duster can handy, blow thru the machine before each use...there will be smooth-sailing. I am very happy with this purchase & strongly recommend it. :)