Quinn argues that the successful firms of the 1990s will be service oriented and will use innovative techonology to increase the range and improve the range of their services. Rapid response will be objective and flexibiltiy of management style will be the means. Quinn uses examples from companies such as Apple, Honda, ServiceMaster and Merck to show how a commitment to technological innovation married to a service-oriented outlook can produce impressive business results.
Intelligent Enterprise
and over one million other books are available for Amazon Kindle.
Learn more
| ||||||||||||||||||||||||
Book Description
Editorial Reviews
Review
William H. Davidson University of Southern California Intelligent Enterprise charts the new management thinking reshaping today's economy. -- Review
About the Author
James Brian Quinn is the William and Josephine Buchanan Professor of Management at the Amos Tuck School at Dartmouth College and a three-time McKinsey Award winner for the best Harvard Business Review article.
Product Details
Would you like to update product info or give feedback on images?
|
More About the Author
Discover books, learn about writers, read author blogs, and more.
Customer Reviews
|
Share your thoughts with other customers:
|
||||||||||||||||||||||
|
Most Helpful Customer Reviews
8 of 9 people found the following review helpful:
5.0 out of 5 stars
A brillant work which should be read by all OEM executives,
By rgiuntini@aol.com (Lewisburg, PA) - See all my reviews
This review is from: Intelligent Enterprise: A Knowledge and Service Based Paradigm for Industry (Hardcover)
Quinn's tome intellectually addresses the macro-economic trend of moving manufacturing, especially business-to-business durable goods, to a strategic enterprise model which instead of selling goods, will sell services that imbed the product that they manufacture. The intensity of Quinn's work is formidable! It has the same "feel" of a Peter Drucker work. ...which is a compliment to any author. This is not light reading....but it is worth every minute of effort
1 of 1 people found the following review helpful:
5.0 out of 5 stars
Must Reading to Understand the Role of Services in Today's Economy,
By
This review is from: Intelligent Enterprise: A Knowledge and Service Based Paradigm for Industry (Hardcover)
Quinn is one of the greats in the field of strategy, so I decided to go back and read this, one of his major works. This book is definitely worthwhile, especially is addressing many of the assumptions that many hold about services. If you still think of manufacturing as "real" jobs and services as flipping burgers, you need to read this book.
My only regret it that I did not read it when it first came out.
Share your thoughts with other customers: Create your own review
|
|
Inside This Book
(learn more)
First Sentence:
This book is about managing intellect and the services, service-based strategies, and service technologies that are revolutionizing competition in all industries, including manufacturing, today. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
mass service organizations, key service activities, core service activities, managing intellect, replicable unit, service based strategies, new organization forms, service competencies, intelligent enterprise, engineering metrics, experience curve effects, developed partners, internal bureaucracies Key Phrases - Capitalized Phrases (CAPs): (learn more)
United States, Federal Express, American Express, Bell Laboratories, Apple Computer, Arthur Andersen, Bankers Trust, The New York Times, Systems Engineering, Banc One, Executive Corporate Card, General Mills Restaurant Group, Merrill Lynch, Western Electric, The Economist, Survey of Current Business, Team Taurus, American Airlines, Morgan Stanley, Royal Bank, T-Bell Labs, Texas Instruments, Bank of America, Bear Stearns, Braxton Associates New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
This book is about managing intellect and the services, service-based strategies, and service technologies that are revolutionizing competition in all industries, including manufacturing, today. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
mass service organizations, key service activities, core service activities, managing intellect, replicable unit, service based strategies, new organization forms, service competencies, intelligent enterprise, engineering metrics, experience curve effects, developed partners, internal bureaucracies Key Phrases - Capitalized Phrases (CAPs): (learn more)
United States, Federal Express, American Express, Bell Laboratories, Apple Computer, Arthur Andersen, Bankers Trust, The New York Times, Systems Engineering, Banc One, Executive Corporate Card, General Mills Restaurant Group, Merrill Lynch, Western Electric, The Economist, Survey of Current Business, Team Taurus, American Airlines, Morgan Stanley, Royal Bank, T-Bell Labs, Texas Instruments, Bank of America, Bear Stearns, Braxton Associates New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Citations (learn more)
72
books
cite this book:
See all 72 books citing this book
- Developing Knowledge-Based Client Relationships: The Future of Professional Services (Knowledge Reader) by Ross Dawson B.Sc. (Hons.) in Physics Bristol University U.K. on page 55, and Back Matter
- The Strategic Management Series, Dynamic Strategic Resources: Development, Diffusion and Integration by Michael A. Hitt on page 40, and page 396
- All Creation is Groaning: An Interdisciplinary Vision for Life in a Sacred Universe by Carol J. Dempsey on page 191, and Back Matter
- Innovation: Driving Product, Process, and Market Change by Edward B. Roberts on page 217, and page 296
- Customer Capitalism by Sandra Vandermerwe in Back Matter
See all 72 books citing this book
Books on Related Topics
(learn more)
|
Tags Customers Associate with This Product(What's this?)Click on a tag to find related items, discussions, and people.
|
Listmania!
So You'd Like to...
Look for Similar Items by Category
- Books > Business & Investing > Biography & History > Company Profiles
- Books > Business & Investing > Industries & Professions > Customer Service
- Books > Business & Investing > Management & Leadership > Management
- Books > Business & Investing > Management & Leadership > Planning & Forecasting
- Books > Business & Investing > Management & Leadership > Strategy & Competition
- Books > Business & Investing > Small Business & Entrepreneurship > Entrepreneurship
