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Intelligent Help Systems for UNIX
– May 31, 2001
Reprinted from ARTIFICIAL INTELLIGENCE REVIEW, 14:1-5
In this international collection of papers there is a wealth of knowledge on artificial intelligence (AI) and cognitive science (CS) techniques applied to the problem of providing help systems mainly for the UNIX operating system. The research described here involves the representation of technical computer concepts, but also the representation of how users conceptualise such concepts. The collection looks at computational models and systems such as UC, Yucca, and OSCON programmed in languages such as Lisp, Prolog, OPS-5, and C which have been developed to provide UNIX help. These systems range from being menu-based to ones with natural language interfaces, some providing active help, intervening when they believe the user to have misconceptions, and some based on empirical studies of what users actually do while using UNIX. Further papers investigate planning and knowledge representation where the focus is on discovering what the user wants to do, and figuring out a way to do it, as well as representing the knowledge needed to do so. There is a significant focus on natural language dialogue where consultation systems can become active, incorporating user modfelling, natural language generation and plan recognition, modelling metaphors, and users' mistaken beliefs. Much can be learned from seeing how AI and CS techniques can be investigated in depth while being applied to a real test-bed domain such as help on UNIX.
Hardcover: 424 pages
Publisher: Springer; Reprinted from ARTIFICIAL INTELLIGENCE REVIEW, 14:1-5 edition (May 31, 2001)
1 x 6.2 x 9.2 inches
Shipping Weight: 1.8 pounds
Amazon Best Sellers Rank:
#8,787,672 in Books ( See Top 100 in Books)
More About the Author
I live in Palo Alto, CA with my wife and two children. I am currently the Director of Research for Google, and I am teaching an Intro AI class at Stanford and online for the world. You can buy some of my books here at Amazon.