Customer Reviews

Intelligent IT Outsourcing: 8 Building Blocks to Success (Computer Weekly Professional)

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I found this book to be very useful. It allowed me to stay one step ahead of the suppliers. It provided a flexible, but thorough framework that I could easily adapt to different current situations. I had led a few outsourcing projects previously and wish I had it back then!

In the area of outsourcing there are many texts, but few that make it simple to achieve the outsourcing goals an organisation requires. This text is comprehensive, but lays out the process to achieve a successful outcome in a logical and clear manner. It will allow you to undertake IT outsourcing activities inside your organisation while minimising the use of expensive external consultants.

It also focuses on the successful running of the contract once the outsourcing has been completed as this is an area many other texts fall down in. The most impressive part of this book is its focus on the end of contract transition out of the outsourcing deal you create. Regardless of whether it is sucessful or not, at some stage the contract will be re-market tested. It is here that many errors occur resulting in costly delays and degredation of service performance.

If you want a text that relates to the delivery of real world outsourcing outcomes - this is the one for you.

As an Outsourcing Professional a book of this nature is long overdue. It is an insightful presentation, clearly written by an expert in the field. It provides a clear and concise framework on which to build methodologies and arms the reader with the knowledge to go forth and conquer.

This book is a must have for anyone in the IT Outsourcing game no matter what level of the food chain.

Ms Cullen really knows her stuff when it comes to Outsourcing! I found this book a very comprehensive and useful reference. I think the fact that it is already "dog-eared" and littered with "post-it-notes" is a testament to that!