Customer Reviews

ACT! 6.0 - 5 User

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I've been a faithful user of ACT since 1998. I've always found it intutive and an absolute must for my sales activities. I've been such a big proponent of ACT that I often recommend it during my company's sales consulting practice. I've attended several one day training courses from ACT approved training centers to improve my operating of the software.

I've always upgraded shortly after ACT has brought a new version to market. The changes have always been minimal, but you could always see the improvements from one version to the other and they always made sense. The improvements have made ACT easier to use and much easier to use with Outlook.

I decided to do the trial version of the newest ACT to see how I would like it......and I didn't.

What a disaster. The only positive point was that I kept my ACT 2004 as a seperate program and am I glad I did.

The new version of Act was slow, clunky, very unintutitive and hard to operate. I lost all ability to synch with Outlook. It is a disaster. I hope ACT will improve the system before jaming a new one down our throats. I bet I get an email once a week urging me to upgrade and how the price will go up if I don't. After the trial session I wouldn't upgrade if they gave it to me.

Stick with your older version of ACT until they get the major problems with the new version repaired.

Shame on you ACT for bringing a product to market that is vastly inferior to your older versions.

I'v been using ACT for 2 years. No considerable complaints with ACT6 but when I upgraded to ACT 2005. It's too slow. Time-is-money and waisting time with it I wasting too much money. I'm out now. I'll better go to Terrasoft CRM or wait for Goldmine7.
Jack

I am a long time user of ACT! software from the time it was a DOS program. It has become progressively worse. One of their key elements is the email programm which allows the user to send out emails to their contacts which automatically drops the email into their history file. This feature often either does not work or it crashes the program. There are many other detailed features of the email portion that do not work. The latest release of 7.0 is so filled with bugs as to almost render it unusable not only in the email area but also the contact database section. I am continuing with it only because I have so much time invested. I would not recommend this software to anyone under any circunstances. Their tech support is non-existent, you have to buy their yearly support plan just to get anyone on the phone and then when you cone to the end of a long session and discover that the problem is not solvable, their answer is that "they're working on a solution, we don't know when it will be addressed". This is about $300. It appears that BEST Software allows ACT! to be released without proper testing and with known bugs. It is interesting to note that ACT! 7.0 is not offered on Amazon. In closing, ACT! is a complete and utter time waste.