CA Internet Security Suite Plus 2009 5-User (with$10,000 warranty)

by Computer Associates

Product Features

• CONSIGNMENT SM BX NO REB PROD ONLY

Product Details

• Shipping Weight: 4 ounces
• Shipping: Currently, item can be shipped only within the U.S. and to APO/FPO addresses. For APO/FPO shipments, please check with the manufacturer regarding warranty and support issues.
• ASIN: B001PFA84M
• Item model number: ISSP09SNR5NA
• Date first available at Amazon.com: April 2, 2004
• Average Customer Review: 1.8 out of 5 stars  See all reviews (18 customer reviews)
• Amazon Best Sellers Rank: #6,065 in Software (See Top 100 in Software)

Product Description

ISS+ 2009 W/$10000 WARR 5U NON

Customer Reviews

Most Helpful Customer Reviews

8 of 8 people found the following review helpful:

1.0 out of 5 stars Stay Away, March 9, 2009

By 

T. ALLEY "Computer Nerd" (Knoxville, TN) - See all my reviews
(REAL NAME)   

This review is from: CA Internet Security Suite Plus 2009 5-User (with$10,000 warranty) (CD-ROM)

I worked for a now-defunct big-box electronics retailer for a couple of years installing software. CA software was universally loathed by myself and all the other technicians because it was fragile, bloated, and never actually worked right. It's also packaged with the single worst uninstaller I'd ever encountered this side of certain Bloated Dial-up Internet Companies, and would usually require a reformat to actually get rid of the product.

Many, many people would get this product "free" after mail in rebates, take it home and try to get it installed... only to bring the computers back demanding to know why their machine was suddenly very slow, not connecting to the internet, etc. It got to the point where our sales force would actively warn people away from this company.
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Edit 04-21-2010: There is absolutely no reason to buy this product. Microsoft now offers absolutely free anti-malware software, known as Microsoft Security Essentials. This utility is free, lightweight, and offers every bit of the protection a suite like this promises. Now that Windows has a built in Firewall, Anti-Spyware (Windows Defender), and Anti-Malware (Security Essentials) there is no reason to buy a third-party security product; Especially one this bad.

5 of 5 people found the following review helpful:

1.0 out of 5 stars Do not buy their products!!!, December 13, 2008

By 

Ernesto J. Melendez "EJMM" (Jacksonville, FL) - See all my reviews
(REAL NAME)   

Ok, first of all my problems are with their Vista 64Bit version, i also installed this product on a XP system and have not had as many problems.
Their tech support people only know these fixes: "it was not properly installed", "you need to reinstall", "we do not support 64bit"
I reformatted my hard drive three times trying to unistanll the product, have talked to their support via chat because you cannot communicate with them over the phone for about two weekes now. One of them had the balls to tell me i had to use their "advanced paid support" meaning i would need to pay for their support possibly to hear again "you need to reinstall"
I have even asked for a refund and they have not assumed their responsibility saying they do not offer refunds, so be really careful about buying from this people.

4 of 4 people found the following review helpful:

1.0 out of 5 stars they do not backup their protection plan!, April 14, 2009

By 

Kevin W. Loomis "Recovering Alcoholic" (San Diego) - See all my reviews
(REAL NAME)   

This review is from: CA Internet Security Suite Plus 2009 5-User (with$10,000 warranty) (CD-ROM)

I bought CA Anti-virus 2007 and have kept paying for the renewals. first, this product is MUCH better than Norton SystemWorks - which literally killed my system. What I liked about CA-Anti-Virus was just that - it was one package - not a suite that sucked up system resources. All of this is great unless you get a virus - which I did. The computer was getting daily updates from CA and also had Windows Updates turned on. One day I could not get any virus definitions and the computer became much slower. After a week of trying to fix it, I went online for chat support - I could not get anyone. I tried to pay for telephone - I could not get the site to accept payment. I dug into my manual and located the holy grail - a TELEPHONE NUMBER!!! After several twists, I finally got an Indian CSR who barely spoke a lick of English. After saying over and over I was willing to pay for support - she finally took my CC info. Unfortunately there were not any reps ready - I got a call back within 30 minutes. The tech was Annand and he was outstanding. After four hours he removed the virus and the computer is up and running again. Today, looking at my $1,500 protection against virus's, I called CA for my $19.99 back. Not because Annand was bad, but because it was guaranteed to protect against virus' which somehow it did not. Talk about the run around. I was told by one rep - it is ONLY GOOD FOR ONE YEAR!!! However, when you 'renew', that is not renewed! I looked at my paperwork and could find nothing stating this. I then got transferred again to another horribly accented Indian - and she said it was not a virurs! Annand took four hours removing this thing and she said I needed to go back and remember my conversation with him! What are companies thinking of when they offshore CS to place like this.

So, there are a few things to consider if purchasing this package. First, while it will not rob your system of processing power - it also failed catching a virus. Is that what you want? Second, the promise of monetary compensation is meaningless! If you do purchase the package - do NOT RENEW!!! Lastly, if you need help and support - you pay for what you get. Go free and get ready to kill yourself. Pay (when you should not have to) and get a person who can help you out.

I just renewed my subscription a month ago. Never again - time to find a better AV company that backs up their product (and does not crush a system's resources).