Product Details

• Format: Box set, Color, NTSC
• Rated: NR (Not Rated)
• Number of tapes: 4
• Studio: Wise Now Media, Llc
• VHS Release Date: May 1, 1997
• Run Time: 263 minutes
• Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
• ASIN: 6304491638
• Amazon Best Sellers Rank: #518,334 in Movies & TV (See Top 100 in Movies & TV)

Customer Reviews

Most Helpful Customer Reviews

5.0 out of 5 stars Product Description, March 8, 2009

By 

Pen Name "whiteaura" (milpitas, ca USA) - See all my reviews

This review is from: Interpersonal Communication Skills [VHS] (VHS Tape)

PROGRAM HIGHLIGHTS

Creating a "feedback loop" that promotes cooperation, Sutch teaches listeners how to solve problems without blaming, ways to clear up mistaken assumptions, how to listen in a way that relaxes people, how to use small talk to come across as warm and genuine, and much more.

VOLUME 1

* A quick self-assessment: How good are your communication skills right now -- where do they need improvement?
* Specific ways to "break the ice" and fire up a conversation -- even with a perfect stranger.
* The value of small talk...and how to use it to come across as warm and genuine.
* Avoiding common first-impression blunders.
* Simple clues that help you remember other people's names.
* How to recognize and eliminate unintentional sexist or otherwise offensive language that may paint the wrong picture about you.
* Body language that "draws people in"
* Techniques for making more contacts at meetings, conventions and professional functions (you'll use them every chance you get!)
* How to enter and exit an ongoing conversation easily and gracefully.

VOLUME 2

* The principle of perception: why we don't all "hear" the same thing.
* The best way to avoid snap judgments and false conclusions based on what you hear.
* A simple technique that guarantees your instructions were understood accurately.
* Separating facts from opinions, so you're clear on what's really going on.
* How to find -- and take advantage of -- your preferred communication style.
* Learning to "size up" people quickly, so you'll be able to give them what they want in the right combination.
* How to alter your own communication approach in order to be more persuasive with your boss, employees, customers, co-workers, etc.
* How to hear more -- even messages people may want to hide -- by reading their unconscious gestures, glances and facial expressions.

VOLUME 3

* How to listen in a way that relaxes people and makes it safe for them to open up to you.
* How to ask clarifying questions.
* How to "front load" your message to overcome potential disagreements and increase the chance people will agree with you.
* The 12 most persuasive words in the English language, and when and how to use them.
* Verbal buffers: specific phrasesthat ease confrontations...convey a sense of urgency...or show empathy.
* 7 guidelines for improving your voice.
* Creating a "feedback loop" that promotes cooperation between you and your co-workers.
* Giving negative feedback without hurting other people's feelings.
* How to counteract put-downs and unfair criticism--even when it's in public--and react in a way that preserves your integrity and reputation.

VOLUME 4

* How you may be inadvertently shutting down communications channels.
* How to present a different opinion without creating hard feelings.
* Specific ways to make team meetings more focused and productive.
* Balancing humor with competence: how to keep things light while getting things done.
* The one statement that motivates people to follow through on their promises -- and when to use it.
* Solving problems and fixing mistakes without resorting to harmful blaming or finger-pointing.
* When you're put on the spot: Learn to think on your feet and react smoothly to difficult questions.
* Keeping disagreements from escalating to full-scale conflicts.